About Tesla Service Seattle-Sodo
Tesla Service Center has received mixed reviews from customers. Some experienced long delays in communication regarding body work estimates, with one customer waiting over a month for information. However, a standout employee named Daniel provided excellent service by answering questions and helping with the process. On the positive side, many customers appreciate the knowledgeable service staff who effectively accommodate last-minute requests and inquiries. Additionally, technicians are praised for their thoroughness, as seen when one technician replaced multiple components in a single visit, ensuring customers do not need to return for additional repairs. Customers also report that the service experience is generally fast and efficient, with some visits lasting around six hours, and repairs are often completed professionally with integrity. For example, a customer had a broken frunk that wasn’t opening; the service team provided a loaner car, replaced only one latch instead of two, and charged significantly less than the original estimate. However, some customers have encountered issues such as unexpected charges and delays, like a window repair that took extra time and money, despite the service center's efforts to resolve the problems. Overall, the service center has dedicated staff committed to customer care, though there are areas for improvement.
The team at Tesla SODO truly went above and beyond during this appointment. Especially Cece who was running point on the repairs my car needed. I was informed they only had one of two parts needed to complete the repair and would have to order the part. I agreed to this but a couple hours later, I was told that they had sent a team member to Bellevue to retrieve the missing part. They then gave me a bag of Tesla goodies as compensation for having to wait (which I didn’t think was a long time at all). I was floored by the service I received, 10/10.
My battery had issues and I first scheduled an appointment which was more than a month away in Bellevue center, and when I contacted them that I need an earlier appointment due to the battery limit on charging dropping (had reached only 70!) and was afraid that I won’t be able to drive in a couple of days, they didn’t accommodate me, and just told me they are sorry. But this center in Seattle told me I can go there right away and they fixed the issue for me so seamlessly! I am very thankful to Carlos Garcia for his exceptional customer service! He was awesome and committed and had great communication throughout the process! Recommend this center!
Chris at Tesla Service in Seattle was absolutely fantastic. Super responsive, friendly, and genuinely customer obsessed. He kept communication clear throughout the process, made sure my questions were answered, and just had a great attitude and vibe the entire time.
It’s rare to come across someone who makes a service experience feel this easy and positive. Chris clearly cares about the customer and represents Tesla extremely well. Definitely a 5-star experience!!
Thank you, Chris!
Monday 8AM - 5PM
Tuesday 8AM - 5PM
Wednesday 8AM - 5PM
Thursday 8AM - 5PM
Friday 8AM - 5PM
Saturday Closed
Sunday Closed
2200 6th Avenue South, Seattle, WA 98134
