Emerald City Emergency Clinic is a 24-hour veterinary urgent care center in Seattle, offering customized medical care and various treatment and payment options to accommodate different budgets. The clinic's goal is to provide excellent standard of care and the best customer service to their patients and clients.
Despite some negative reviews about wait times during the pandemic, the clinic's staff has been praised for their quick assistance, informative approach, and friendly demeanor. They discuss treatment plans and estimates with clients before proceeding, and maintain regular communication, providing updates and answering questions, even when clients leave their pets for extended periods.
Clients appreciate the clinic's efficient and detailed responses over the phone, as well as their accommodations for sensitive or reactive pets. The staff is described as friendly, mindful, and patient, offering a high quality of care that is a fantastic change from typical vet experiences. While parking can be a challenge, the clinic's overall service and care have earned positive reviews from grateful clients.
The clinic has been praised for their quick action in stabilizing a client's cat during a heart failure/stroke, and for providing the right treatment and diagnosis, even if the client felt the initial pricing was high. They are also recognized for their excellent medical advice and care, promptly directing a client to a nearby hospital with specialized cardiac services when their cat's condition required it.
