The new owner's "Staplemans Custom Cowboy & Cowgirl Boots and Shoes" out of Pendleton Oregon came in and threw out most of the orders including my $300 Asolo hiking boots and along with my $25 repair fee that I will never get back. So long to my favorite hiking boots, lots of memories in those things.. and they still had years of life left... just needed a little glue to fix a part of the sole that was coming off... its a shame.
Enrique Herrera
Mar 2024
Worst quality and worst experience.
James Baldwin
Jul 2023
The guy who runs this place has no system of organizing people's belongings. So despite the fact that we have a ticket stub with a number on it, he always asks "what do the shoes look like?" Then he will look for 10-15 minutes for the shoes. More than half the time, the work hasn't been done yet... Even if it's 3 weeks after dropping it off for a simple polish. There have been other times where he just can't find the shoes at all. Even when we take a picture of the shoes before dropping them off and show him the picture of what they look like, he can't find them...
Alice Huddleson
Jun 2023
I had a dog collar repaired here. Service was immediate and repair was exceptional.
Sandra G.
Jun 2023
I took a pair of BRAND NEW $300 boots to have the heel repaired, (it had come loose whenI twisted my ankle) so I just wanted it secured. I paid in advance and he said 2 weeks! So after 2 weeks I went in and he had LOST my boots, & I had to help him search the store and finally found them buried under a pile of other items people had brought in, then another 2 weeks went by and when I got my boots back they had cement glue all over the suede where he had spilled and ruined my boots. I told him that was unacceptable, he just shrugged his shoulders and walked away!! He didn't even refund my money for ruining my boots!!
John Riggings
May 2023
Very nice man I took a 45-year-old Buffalo leather knife sheath in to be repaired and did a phenomenal job I have a pair of 1970s sorrels that I'm going to take to him next I recommend this man's business to anyone seeking quality craftsmanship
Toby Salerno
May 2023
DO NOT GO TO THIS PLACE!! I took my leather jacket in to him, it took him over 2 MONTHS to complete it, and the repairs hardly lasted a year!! I took it another and they explained why, he DIDNT SEW the seams back together, he GLUED THEM!! It took this other store 3 days, they completed the repairs and even fixed 3 pockets!! The same 3 he said he couldn't do!!DO NOT GO TO THIS MAN!!
Alex Valencia
May 2023
Best service and quality repair
Kathryn
May 2023
I have been waiting going on 2 months for a simple repair. He even had me prepay. I have been back 4 times to pick it up. He couldn’t even find it and I saw it thrown in a pile! . He will say come back tomorrow or a couple days and then is closed or it isn’t done. I have zero clue how to even get my item back. Once I get my item back, I will never return.
Toby S.
Feb 2023
I brought my leather jacket in for a couple of seams and a zipper to be repaired. He promised 1 week. A week later I checked and he said he was too busy. He needed a couple more weeks. After a couple more weeks I checked and he couldn't even find it! He searched all over his shop before he finally found on a rack somewhere. He pulled it out and promised it in 1 more week. I checked again and AGAIN he had an excuse. 3 weeks later I finally got the jacket back! It was a mediocre job at best, but I wanted my jacket back so I paid him. Within 3 weeks one seam and the zipper started coming loose again!! I will NEVER go back to him!!!
Derek Ingalsbe
The new owner's "Staplemans Custom Cowboy & Cowgirl Boots and Shoes" out of Pendleton Oregon came in and threw out most of the orders including my $300 Asolo hiking boots and along with my $25 repair fee that I will never get back. So long to my favorite hiking boots, lots of memories in those things.. and they still had years of life left... just needed a little glue to fix a part of the sole that was coming off... its a shame.
Enrique Herrera
Worst quality and worst experience.
James Baldwin
The guy who runs this place has no system of organizing people's belongings. So despite the fact that we have a ticket stub with a number on it, he always asks "what do the shoes look like?" Then he will look for 10-15 minutes for the shoes. More than half the time, the work hasn't been done yet... Even if it's 3 weeks after dropping it off for a simple polish. There have been other times where he just can't find the shoes at all. Even when we take a picture of the shoes before dropping them off and show him the picture of what they look like, he can't find them...
Alice Huddleson
I had a dog collar repaired here. Service was immediate and repair was exceptional.
Sandra G.
I took a pair of BRAND NEW $300 boots to have the heel repaired, (it had come loose whenI twisted my ankle) so I just wanted it secured. I paid in advance and he said 2 weeks! So after 2 weeks I went in and he had LOST my boots, & I had to help him search the store and finally found them buried under a pile of other items people had brought in, then another 2 weeks went by and when I got my boots back they had cement glue all over the suede where he had spilled and ruined my boots. I told him that was unacceptable, he just shrugged his shoulders and walked away!! He didn't even refund my money for ruining my boots!!
John Riggings
Very nice man I took a 45-year-old Buffalo leather knife sheath in to be repaired and did a phenomenal job I have a pair of 1970s sorrels that I'm going to take to him next I recommend this man's business to anyone seeking quality craftsmanship
Toby Salerno
DO NOT GO TO THIS PLACE!! I took my leather jacket in to him, it took him over 2 MONTHS to complete it, and the repairs hardly lasted a year!! I took it another and they explained why, he DIDNT SEW the seams back together, he GLUED THEM!! It took this other store 3 days, they completed the repairs and even fixed 3 pockets!! The same 3 he said he couldn't do!!DO NOT GO TO THIS MAN!!
Alex Valencia
Best service and quality repair
Kathryn
I have been waiting going on 2 months for a simple repair. He even had me prepay. I have been back 4 times to pick it up. He couldn’t even find it and I saw it thrown in a pile! . He will say come back tomorrow or a couple days and then is closed or it isn’t done. I have zero clue how to even get my item back. Once I get my item back, I will never return.
Toby S.
I brought my leather jacket in for a couple of seams and a zipper to be repaired. He promised 1 week. A week later I checked and he said he was too busy. He needed a couple more weeks. After a couple more weeks I checked and he couldn't even find it! He searched all over his shop before he finally found on a rack somewhere. He pulled it out and promised it in 1 more week. I checked again and AGAIN he had an excuse. 3 weeks later I finally got the jacket back! It was a mediocre job at best, but I wanted my jacket back so I paid him. Within 3 weeks one seam and the zipper started coming loose again!! I will NEVER go back to him!!!