Ulta Beauty is a large retailer offering a wide variety of beauty products, including makeup, fragrance, skincare, and haircare. Customers can find popular brands like Tarte, Fenty, and CHANEL, as well as exclusive lines like Kylie Cosmetics and Olaplex. Ulta Beauty also prioritizes conscious beauty choices, featuring products that are vegan, cruelty-free, and sustainably packaged.
In addition to shopping, Ulta Beauty provides salon services such as haircuts, hair coloring, makeup applications, and brow services. Appointments can be booked online or walk-ins are welcome when stylists are available. The staff, especially employees like Erminie and Tiara, are praised for their helpfulness, friendliness, and willingness to go above and beyond to assist customers. Customers have appreciated the time taken by staff to help with shade matching, finding the right foundation and eyebrow pencil, and providing excellent customer service.
However, some shoppers have noted issues with the store's bag policy, often being charged for bags despite bringing reusable ones, and have observed an increase in gossiping behind the counter and a lack of attention to customers at times.
I used to go to different stores for different products, but no longer. Ulta has 90% of what I need and the customer service is excellent. I think the leadership team sets the tone. Tiara and others go above and beyond. They are helpful, friendly and efficient. I can be in and out of the store in 15 minutes before my kids start getting into trouble. I love having 2 stores in the Tri-Cities, super convenient.
I will never have anyone but Courtney do my brows. She's incredibly precise and will work until everything is perfect. She is warm and friendly which put me at ease immediately. I would recommend her to anyone who wants their brows to look fabulous!
I was very impressed with your Manager Tiara Marshall! I found her to be extremely knowledgeable and helpful. She took care of my needs and made me feel that I was a valued customer. Thank You,Tiara Marshall you are a great asset to the Richland Wa store.
2911 Queensgate Drive, Richland, WA 99352
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