Kadlec Clinic - Pasco Primary Care

Nov 2023

Dr.Pickett is great. Saw my daughter first; somehow it was covered by insurance. I then established care and after appointment found that doctor was no longer covered. $300 later both insurance and clinic were sorry no one mentioned this. Premera is not an insurance that covers this clinic. I was told it was the patients responsibility to ensure doctors are preferred providers. I agree; but if you ask for my insurance at time of appointment; shouldn’t your staff know that the doctor is not a preferred provider too? I waited 6 months to establish care and now I am back to square one.

Nov 2021

It says its open at 8 am so I tried to call a number of times throughoutthe week early around 8 or 8:30 to finally get someone to pick up and anwser I work in the morning to late at night this is hard for me to do. you should have a receptionist who can anwser the phone when your open not having people wait on the line for OVER 30 MINUTES just to get their kids in to see there Dr the dr is decent and office is ok but this is unacceptable

Aug 2021

I have been a patient of Dr hornell's for almost 5 years now. He is always extremely professional and takes the time to listen to me. He has helped me through several medical problems and I really appreciate his knowledge and the time he takes to help me.