About Capitol Towing & Recovery
Capitol Towing & Recovery has been serving the Thurston County, WA community since 2001. They provide 24/7 towing and recovery services and are committed to supporting local residents. Customers consistently praise the company's professionalism and helpfulness. One customer was particularly impressed with the tow truck driver who went above and beyond to explain things clearly and save them money. Another customer appreciated the driver's honesty and willingness to work with them on a challenging situation involving a stolen vehicle. Capitol Towing & Recovery also receives high marks for their customer service. A customer who needed a tow in the middle of the night was grateful for the dispatcher who, despite their distance from the location, took the time to find a closer company that could assist them more quickly. Capitol Towing & Recovery is dedicated to providing reliable and compassionate service to their customers in Thurston County.
Stuck in Ocean Shores late in the evening, tried using my insurance's roadside assistance to have it towed home but waited over 4 hours with them unable to find anyone. I did a search with Yelp in my home area & tried some with no success, then tried Capitol Towing & Recovery although the coverage map did include Ocean Shores, and the guy on call said no problem. Should have called them 1st thing, they answered the phone, did not need to leave a message or create a Yelp project for services, and he got me & my vehicle home in less than a 4 hour timespan counting getting ready to leave & pick up the tilt bed hauler for a place that was well over 1 1/2 hours when I normally drive it. Yes I paid high price for this late at night service, but I needed to get home & already tired for an ordeal that took 9 hours into 6 am in the morning.
Really appreciated, his professional, courtesy and ability to explain things clearly. Now I can see why so many people only use Capital Towing and Recovery! He is the only tow truck driver that I will use in Thurston county. I’m sure there are other good ones out there, but I don’t need to look for anybody else. Clayton saved us a bunch of money and gave valuable advice for any future problems. His honesty is commendable!
My husband's car was stolen from his property and later was found by the State Patrol I-5 NB near the military base. His car was taken to the Capitol Towing & Recovery, which was great except, a large bill was adding up, and even though the car was stolen he was still responsible for any acquired charges. To make a long story short Capitol Towing understood that the cost was unexpected, and worked out an amount that both parties were comfortable with. I'm impressed with their customer service keep up the good work!!