As a returning Tesla owner picking up my second vehicle, it was a pretty easy experience. Staff was friendly and helpful. While my Cybertruck was filthy (especially the windows), they did accommodate my request on the spot for additional tire inflation (definitely double check).
January 2025
Great service yet again at the Tesla Service Center in Liberty Lake. When we returned to our car for our ride back home from Pullman last Saturday evening, a cabin heat failure notification greeted us and a cold ride home ensued. Thankfully, we were able to get in immediately on Monday morning. Nicholas, the service advisor, was affable and very helpful throughout the entire process, answering texts quickly and thoroughly. He arranged a loaner for us as the car needed to stay overnight, and my wife and I needed to be in different locations the following day. Shoutout also to tech Andrew, who graciously and complimentarily applied new windshield wipers (that we had previously... read full review
January 2025
Honestly after buying a tesla it will be hard to ever go back to a traditional dealer. Test driving was stress free, there is no pressure to buy, price you see is the price everyone pays, there is no negotiating. Sale advisors are friendly and more than willing to help you place an order, but I will say that once you place an order you are no longer a priority and your questions will be put on the back burner. Not to say they aren't willing to help anymore, just their priority is to help customers order a car, that much is evident, when that's all done then they'll get to everyone else. Taking delivery was pretty straightforward, it's all through... read full review
As a returning Tesla owner picking up my second vehicle, it was a pretty easy experience. Staff was friendly and helpful. While my Cybertruck was filthy (especially the windows), they did accommodate my request on the spot for additional tire inflation (definitely double check).
Great service yet again at the Tesla Service Center in Liberty Lake. When we returned to our car for our ride back home from Pullman last Saturday evening, a cabin heat failure notification greeted us and a cold ride home ensued. Thankfully, we were able to get in immediately on Monday morning. Nicholas, the service advisor, was affable and very helpful throughout the entire process, answering texts quickly and thoroughly. He arranged a loaner for us as the car needed to stay overnight, and my wife and I needed to be in different locations the following day. Shoutout also to tech Andrew, who graciously and complimentarily applied new windshield wipers (that we had previously... read full review
Honestly after buying a tesla it will be hard to ever go back to a traditional dealer. Test driving was stress free, there is no pressure to buy, price you see is the price everyone pays, there is no negotiating. Sale advisors are friendly and more than willing to help you place an order, but I will say that once you place an order you are no longer a priority and your questions will be put on the back burner. Not to say they aren't willing to help anymore, just their priority is to help customers order a car, that much is evident, when that's all done then they'll get to everyone else. Taking delivery was pretty straightforward, it's all through... read full review