Sephora offers a welcoming shopping experience where individuality is celebrated. Customers appreciate the variety of popular brands, including FENTY BEAUTY by Rihanna and Drunk Elephant, alongside affordable options from Sephora Collection. The store features friendly and knowledgeable staff who enhance the customer experience. Many reviews highlight exceptional employees like Hannah, Zach, and Sugar, who provide attentive service and expert advice, making shopping enjoyable. Customers have praised Sugar for her impressive knowledge and kindness, particularly in helping them choose the perfect blush. Val also receives high marks for her energetic and bubbly customer service, effortlessly managing multiple customers at once.
While most experiences are overwhelmingly positive, there are occasional service hiccups, such as issues with product exchanges and customer support from management. However, the overall sentiment remains strong, with visitors frequently expressing a desire to return due to the friendly atmosphere and personalized assistance. Customers can also take advantage of convenient options like in-store or curbside pickup, as well as Same-Day Delivery for added convenience. Sephora continues to be a go-to destination for beauty enthusiasts looking for both quality products and exceptional service.
I don’t remember her name I wish I did!!! I came in nervously looking for a bronzer as I’ve never shopped here. This girl helped me pick out my bronzer/counter as I have very olive skin. She even helped me choose a blush. They were about to close but she took the extra time to take out her brushes and helped me try on different shades. I was amazed and she helped me feel and look beautiful!! The girls were so supportive
I haven’t been to Sephora in years due to rude employees. (Not this location)
Yesterday I went in to give it another try. Natalie was very nice and helpful with getting me started with a skincare set. I am honestly satisfied with the products and her absolute best customer service! Will be returning soon !
Usually never have had an issue coming into this Sephora but tonight was different. I came in to return two products that didn’t work out for me. One of them I wanted and still want an even exchange for it, it’s the same product just different shade. It’s been only two days since I got it so I’m just looking for an even exchange.
1321 North Columbia Center Boulevard Ste 801, Kennewick, WA 99336
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