About SEPHORA
Sephora offers a welcoming shopping experience where individuality is celebrated. Customers appreciate the variety of popular brands, including FENTY BEAUTY by Rihanna and Drunk Elephant, alongside affordable options from Sephora Collection. The store features friendly and knowledgeable staff who enhance the customer experience. Many reviews highlight exceptional employees like Hannah, Zach, and Sugar, who provide attentive service and expert advice, making shopping enjoyable. Customers have praised Sugar for her impressive knowledge and kindness, particularly in helping them choose the perfect blush. Val also receives high marks for her energetic and bubbly customer service, effortlessly managing multiple customers at once. While most experiences are overwhelmingly positive, there are occasional service hiccups, such as issues with product exchanges and customer support from management. However, the overall sentiment remains strong, with visitors frequently expressing a desire to return due to the friendly atmosphere and personalized assistance. Customers can also take advantage of convenient options like in-store or curbside pickup, as well as Same-Day Delivery for added convenience. Sephora continues to be a go-to destination for beauty enthusiasts looking for both quality products and exceptional service.
Usually never have had an issue coming into this Sephora but tonight was different. I came in to return two products that didn’t work out for me. One of them I wanted and still want an even exchange for it, it’s the same product just different shade. It’s been only two days since I got it so I’m just looking for an even exchange.
I had a lady today at the cash register keep touching the nozzle of the product I bought while she was ringing me up. It was a facial product and touching the nozzle was very unsanitary. She may have been doing that without thinking, but I urge management to tell their employees to pay attention to what they’re doing, especially for sanitation reasons. There are plenty of skin diseases that can be passed on, as well as COVID and the flu.
I love the store and usually the staff is very helpful but today was different. I was looking at a product to buy and the associate who was helping another customer came up to the same products as me, which usually isn’t a problem at all. But the associate almost literally pushed me out of the way to sell products to the customer she was helping. I politely moved out of the way a little, but then the associate came into my personal space even more to grab over me. I honestly am never bothered by moving for others, but I couldn’t even look at what I came into the store for. I moved out of the way for them, waited for some time, waiting patiently, but ended up just having to leave the store. The gal that checked me out at the register asked if I was helped, I said no and started to shortly explain what happened, but she then cut me off to tell me my total. I’m a patient customer, but I probably will not physically step into the Kennewick WA store again, I’ll do pick up.