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Sears Heating and Air Conditioning
1321 N Columbia Center Blvd Suite 455, Kennewick
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if i could give a zero i would. my mother booked a appointment and we got our confirmation email but nobody showed up. they didn’t even bother to call to inform us that they weren’t coming to the scheduled appointment. we called them, and the told us that they “over booked.” they obviously don’t care about their customers and i wouldn’t recommend
Please with the service she our compressor went out on our frig. It was covered on warranty and lucky for us the tech had just 1 compressor left in the truck. The tech arrived within 4 1/2 hours of me scheduling appointment and in less than 2 hrs he checked it all out, replaced the compressor and refrigerant and while waiting vacuumed out my coils while the cover was off. I am not pleased with Sears Kenmore brand knowing they have same defective compressor built by LG in all their Kenmore Elite models specifically those models begins with #795, but LG wouldn't allow Kenmore labeled models to be entered into the class action lawsuit against LG for same failed compressor... read full review
The service I have received from Sears was the worst from any vendor ever in my 52 years. I purchased a top of the line professional model microwave for nearly a $1000. When it was delivered and installed, it was damaged. After many calls and transfers to people in the Philippines, and an offer from sears to discount the unit $300 rather than replacing it with an undamaged unit, I got them to send a new microwave. When the delivery team arrived and went to install the unit, it too was damage. Third times a charm right...NOT. After almost a month of trying to connect with Sears, the installer talked to someone and got them to send a replacement unit...but wait, only the... read full review