Great customer service. Definitely recommend this place when looking for custom fits/connections.
Jordan Pracht
Feb 2024
This place is solid!! Stand behind their products they sell. Eric was great to deal with and I felt went above and beyond . Thank you
Robert Pierce
Sep 2023
You can’t beat a company that has knowledgeable associates
Kody Pierce
Jul 2023
Great service. Got me exactly what I needed and out fast. With great service. Thank you.
Kylie Martinez
Apr 2023
Best customer service ever! Just called and spoke to Eric about a project I'm needing help with and he was so kind and extremely helpful!
Margaret Martin
Apr 2022
Got exactly what I needed, plus very helpful.
Jeff Driscoll
Apr 2022
Best service, best people, best Plumbing supply house on the Eastside
Stayce Maddoc
Jan 2022
I had a truly awful experience with Pacific Plumbing Supply in Anchorage. I ordered the Toto Drake toilet and when we arrived to pick it up, I checked the boxes and they were the wrong items. The bowl was labeled “Entrada” with the wrong product number and the tank was labeled “Drake”. I told the man who brought them out that they were wrong. He said repeatedly, “I can’t help you”. Having worked many customer service jobs, that is ALWAYS the wrong response. He finally told me to go inside and speak with Leah. She came out stood leaning in the doorway with her arms crossed and insisted it was the right thing. She said I was looking at the names and parts numbers for to whole toilet and they were different from the separate pieces. She wouldn’t come out and check the boxes and was extremely rude and condescending.
We took the toilet home to install it and, predictably they were the wrong things. The bowl didn’t fit with the tank and they were two different colors. We had to uninstall them and carry them down the stairs and load them into our vehicle, which was inconvenient to say the least. My husband sliced his hand open uninstalling the bowl. When we arrived back at the warehouse, the same man who loaded us up the first time said the items had been “mispulled”. I pointed out that I had told him that when we picked up. He just smirked at me and said “have a blessed day”.
I can tolerate mistakes. They happen. I would expect more competency from a wholesale supply company that probably pulls hundreds of parts per day, but mistakes do happen. I pointed out the mistake and two employees completely blew me off. Their attitudes were appalling. If I had made that mistake back when I worked in retail I would have bent over backwards to make it right. I will pay more to order from another company to avoid using yours ever again.
MKRP LLC
Lots of options and parts
Chris Postiglione
Best plumbing supply store on the east side!
Yohska
Great customer service. Definitely recommend this place when looking for custom fits/connections.
Jordan Pracht
This place is solid!! Stand behind their products they sell. Eric was great to deal with and I felt went above and beyond . Thank you
Robert Pierce
You can’t beat a company that has knowledgeable associates
Kody Pierce
Great service. Got me exactly what I needed and out fast. With great service. Thank you.
Kylie Martinez
Best customer service ever! Just called and spoke to Eric about a project I'm needing help with and he was so kind and extremely helpful!
Margaret Martin
Got exactly what I needed, plus very helpful.
Jeff Driscoll
Best service, best people, best Plumbing supply house on the Eastside
Stayce Maddoc
I had a truly awful experience with Pacific Plumbing Supply in Anchorage. I ordered the Toto Drake toilet and when we arrived to pick it up, I checked the boxes and they were the wrong items. The bowl was labeled “Entrada” with the wrong product number and the tank was labeled “Drake”. I told the man who brought them out that they were wrong. He said repeatedly, “I can’t help you”. Having worked many customer service jobs, that is ALWAYS the wrong response. He finally told me to go inside and speak with Leah. She came out stood leaning in the doorway with her arms crossed and insisted it was the right thing. She said I was looking at the names and parts numbers for to whole toilet and they were different from the separate pieces. She wouldn’t come out and check the boxes and was extremely rude and condescending. We took the toilet home to install it and, predictably they were the wrong things. The bowl didn’t fit with the tank and they were two different colors. We had to uninstall them and carry them down the stairs and load them into our vehicle, which was inconvenient to say the least. My husband sliced his hand open uninstalling the bowl. When we arrived back at the warehouse, the same man who loaded us up the first time said the items had been “mispulled”. I pointed out that I had told him that when we picked up. He just smirked at me and said “have a blessed day”. I can tolerate mistakes. They happen. I would expect more competency from a wholesale supply company that probably pulls hundreds of parts per day, but mistakes do happen. I pointed out the mistake and two employees completely blew me off. Their attitudes were appalling. If I had made that mistake back when I worked in retail I would have bent over backwards to make it right. I will pay more to order from another company to avoid using yours ever again.