The Everett Clinic Physical Therapy is a good clinic overall, with standout staff members including Holli Shorthill, Joyce Kim, and Martha Cramer. These individuals are praised for their knowledge, friendliness, and considerate care. However, there are some areas for improvement. The infusion center is noted as being cramped, with cancellations resulting in long wait times for rescheduling, potentially impacting the consistency of medication administration for patients.
In a positive experience at the Kemp/Gunderson Surgery Center, part of the Everett Clinic, a patient received successful treatment for a long-term lipoma issue. Despite initial concerns about the procedure due to a previous experience, the staff, including Dr. Willauer, were highly praised for their professionalism and competence. The anesthesiologist and nurse staff were also noted for their attentiveness and humor, although their names were not recalled. Despite the positive experience, concerns about the infusion center remain.
Had a physical therapy appointment scheduled for 3 months and 4 hours before the appointment the receptionist calls to say they made a scheduling mistake and they scheduled with the wrong PT. A completely avoidable error. The receptionist was defensive about their own error trying to rationalize it rather than owning up to it. Did not come across as very competent.
Holli Shorthill and Joyce Kim were wonderful to work with. Holli was actually the one who figured out what was wrong with me! Martha Cramer is also amazing to work with. Very friendly, considerate and knowledgeable. I am looking forward to continue working with her!
I wish I could choose zero stars. Most of the PTs at the Everett Clinic are awesome; I've seen several. Not true with Dominic Jackson. I was supposed to receive passive range of motion movements following rotator cuff surgery. Instead, he wrenched my arm past where it was meant to go causing me intense pain and making me cry. He didn't stop and didn't listen to one word I said. Long story short, my shoulder froze and I had to have a manipulation under anesthesia. He has set me back months in my recovery, not to mention prolonged pain from the manipulation. I will also be spending hundreds more dollars on extended physical therapy, which I should be done with at this point.
3927 Rucker Avenue, Everett, WA 98201
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