I’ve always tried to catch people/companies doing the right thing and today I have compliments for Sundance Energy Services. I needed my furnace cleaned & serviced and my gas fireplace looked at & repaired as it wasn’t working at all. I suspected the wall switch and had purchased one for this, but there were other issues with it as well. It had been more than a few years since anyone had serviced my systems and it was WAY past time.
Let’s start with the woman in their dispatch department: Kara was great! She arranged my appointment and was a pleasure to deal with even when my service time was delayed due to another customer’s emergency. I get it- things come up, but Kara was on the ball & it actually worked out better for me to have the tech come out later.
The tech who came out was a young man who was 💯 younger than the equipment he was working on. His name is Jordan and he VERY respectful of me and my home and surprisingly knowledgeable about the furnace he worked on. This young man had served in the US Army for 6 years and still is involved with the Army via the National Guard.
Jordan evaluated the issues, cleaned out both the furnace and the fireplace (which looks SO much better) and left the area as clean as he found it.
The price for the service was reasonable, accomplished with no wasted time, and while he did recommend that I call the sales team to look at replacements for both my furnace & fireplace (they’re 27 years old) he did his best to make the old furnace and fireplace look & function great and represented his company very well.
Kudos to Sundance Energy Bothell for being a great company (established 1991?) & for hiring outstanding people. 5 ⭐️ only because I can’t give more.
About SUNDANCE Energy
Sundance Energy Services, Inc. is a reputable company that provides quality sales and service for heating, cooling, and electrical needs in Washington. With over 40 years of experience, the company has built a strong reputation for its knowledgeable and skilled technicians. They offer a wide range of products, including fireplaces, furnaces, and heat pumps, from reputable manufacturers.
Customers praise the company's commitment to quality work, professionalism, and excellent customer service. The service is reasonably priced and performed well, with the process for scheduling an appointment being easy and convenient. Customers are often notified of the technician's arrival time, and they have always been on time.
The technicians are well-trained and specialized in heat pump installation and servicing. Customers have had great experiences, from the estimate appointment to the job being completed. The company educates customers on their options and provides information on programs they may qualify for to help with cost and efficiency.
Reviews
Brian reached out prior to his arrival to give me his ETA. He arrive right on time. He was professional, courteous, and friendly. He interacted very well with my family as he went right to work making the necessary repairs to my AC. Afterwards, he explained in great details what the problem was, what he did to correct the problem, and any future steps to take to maintain the function of my system. I believe he went above and beyond what was necessary to make sure I was completely satified. Brian was very pleasant to have in my home and I highly recommend him for any HVAC needs.
Also did fireplace maintenance. Total job was accomplished with excellent efficiency and great attention to detail. Brian Hoeck has been a regular technician at our house. We look forward to his visit. 👋
Photos
Hours
Monday 7:30AM - 5PM
Tuesday 7:30AM - 5PM
Wednesday 7:30AM - 5PM
Thursday 7:30AM - 5PM
Friday 7:30AM - 5PM
Saturday Closed
Sunday Closed
Good to know
- accepts credit cards
Location
224 192nd Street Southwest, Bothell, WA 98012
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