About The Health Center
The Health Center is a dental practice that provides oral surgery and other dental services, accepting Medicaid patients. Many patients have found their experiences to be positive, praising the professionalism and kindness of the doctors and nurses. Patients often mention that check-in is friendly and that their appointments are scheduled with minimal wait times. Several reviews highlight the care received from providers like Dr. Andrew and Dr. Lepine, who are described as caring, friendly, and attentive. Patients who have undergone procedures such as wisdom tooth removal report that everything goes smoothly, with staff answering questions and making them feel comfortable, even when nervous. Overall, the clinic is seen as a place where patients can expect respectful and compassionate treatment, especially from the medical team. However, there are some concerns raised about specific staff members. One reviewer had a very negative experience with nurse Amber, accusing her of unprofessional behavior and lying about a phone call. They warn others to be cautious and suggest documenting interactions with her. Additionally, some patients feel that the clinic can treat Medicaid patients poorly, citing a lack of empathy, long wait times, and communication issues. One patient experienced significant delays and canceled appointments, which caused distress, though they ultimately received good care from Dr. Andrew during their procedure. Despite these issues, the overall impression remains that The Health Center offers quality care with a dedicated staff, but potential patients should be aware of individual staff behaviors and possible administrative challenges.
Dr. Andrew and the nurse/assistant were absolutely wonderful! I immediately felt at ease, and I have severe anxiety in general. I have never been under anesthesia before, and everything was explained to me so well. They were warm, friendly, and caring. Today is Thursday and I got the procedure Monday. I called since the pain in one tooth has been getting so bad and requested more pain medication to at least take in the evening. The receptionist refused to even check and flat out declined which I found very off putting. Other than that, I had a very easy pleasant experience.
The missing star is because of nurse Amber. Not only was her attitude gross & the furthest thing from professional on my phone call with her - she took it a step further and LIED on my chart in my notes about said phone call. Making me out to be the type of patient that I am not, putting my character and reputation in question.. My provider shared this information with me because even she thought what was stated was very unusual… I’ve since learned from other patients that they’ve had the same interactions and experiences with Amber which is what brings me to leaving this review. Her behavior is unacceptable, unethical and flat out unprofessional. Clearly cannot...read full review
I'll change my rating based on how I'm treated next week. Walked in scared, because this place is notorious for treating medicaid patients like they're worth nothing. 10 minutes late due to traffic for a 3 hour round trip for an extraction, no food, no water for at least 12 hours prior, and they were already onto the next patient. They can treat medicaid patients like they're less than human and get away with it, because theyre the only oralsurgeons in Vermont. Go ahead, take this out on me next Thursday. Better off drinking a fifth of vodka and using pliers to yank out my molar. At least I'd be treating myself with dignity.
Update: my extraction was scheduled for...read full review