Jocelyn working at Natasha Denona was the most helpful associate. So knowledgable with my finicky undertones and she was so quick to find my perfect concealer and foundation! Her skin was perfection.
August 2025
Don’t get me wrong I love an Ulta, I’m a loyalty customer their products are near unmatched. My thing is… the customer service could be a LOOOOT better. Every time I’m checking out it’s like the girls have a problem talking to me (although they can magically talk to each other no problem) spoke to a girl today didn’t even look me in the eye. Then had the gal to ask if I wanted to apply for the credit card. The answer is no regardless but maybe you guys would get more of a yes if the attitude wasn’t so poor ?. Please work on customer interactions especially at checkout.
July 2025
This Ulta is generally okay. The staff is typically polite. This was my first time actually leaving irritated. When its easy to drop $150-$300 everytime you come here, you expect the staff to know what comes with things they are offering for free. I purchased the Tart maracura juicy lip tint that had the dunkin key chain offer. Signage for this special don't specify which one the special applies to except that it had to be the Dunkin. Okay cool. At the register I asked about the keychains and the cashier tells me it's in the box. Second cashier cosigns on this. The box is the exact size as the product itself, so I knew that couldn't be right. So I checked... read full review
Jocelyn working at Natasha Denona was the most helpful associate. So knowledgable with my finicky undertones and she was so quick to find my perfect concealer and foundation! Her skin was perfection.
Don’t get me wrong I love an Ulta, I’m a loyalty customer their products are near unmatched. My thing is… the customer service could be a LOOOOT better. Every time I’m checking out it’s like the girls have a problem talking to me (although they can magically talk to each other no problem) spoke to a girl today didn’t even look me in the eye. Then had the gal to ask if I wanted to apply for the credit card. The answer is no regardless but maybe you guys would get more of a yes if the attitude wasn’t so poor ?. Please work on customer interactions especially at checkout.
This Ulta is generally okay. The staff is typically polite. This was my first time actually leaving irritated. When its easy to drop $150-$300 everytime you come here, you expect the staff to know what comes with things they are offering for free. I purchased the Tart maracura juicy lip tint that had the dunkin key chain offer. Signage for this special don't specify which one the special applies to except that it had to be the Dunkin. Okay cool. At the register I asked about the keychains and the cashier tells me it's in the box. Second cashier cosigns on this. The box is the exact size as the product itself, so I knew that couldn't be right. So I checked... read full review