DiLorenzo TRICARE Health Clinic

Oct 2024

Dont waste your time calling. At 1430 on a Thursday, their main phone line routes you through many hurdles to then say voicemail does not accept and then disconnects. Spent +20 min on phone going through prompts for this to repeatedly occur —including their clinic’s dental lines for patient scheduling, patient advocate, clinic’s NCOIC, and senior non-enlisted. Not designed for experiences and outcome.

Jun 2023

Manager:
If you have a hold time of 30+ minutes regularly, please train your employees to not hang up within a few seconds after asking if someone is there. The person calling, since they are on hold for 30+ minutes, may in fact need to change tasks back to the call, which may take a moment. This is basic customer service and courtesy.

May 2023

Caller number 83 and put on hold. That's crazy. Also you cannot get refferals to the clinic if TAD here. You'll have to check out all medical documents and check them all in here.