About Sentara Health Plans
Reviews for Sentara Health Plans
Write a reviewHours
Monday: 8AM - 5PM
Tuesday: 8AM - 5PM
Wednesday: 8AM - 5PM
Thursday: 8AM - 5PM
Friday: 8AM - 5PM
Saturday: ClosedSunday: Closed
Sentara Health Plans provides health plan coverage to over 1 million members with a full suite of commercial products. Customer service is consistently praised as fantastic, with caring humans on the phone who help members find exactly what they need. The insurance is described as the best so far, allowing members to receive excellent assistance for mental health and live blissfully. After almost 4 years, members appreciate Sentara more over time, noting it feels local and personal compared to larger national plans. In the Hampton Roads area, many Sentara offices provide trusted, quality care. Members value being able to see a specialist without a referral, feeling trusted. From giving birth to receiving quick responses, most experiences are positive, and any hiccups are prioritized and addressed.
Signed up for insurance on 07/23/26 effective 08/01. Had to call multiple times, no coverage or id# until 08/11/26. Couldn't get my meds, couldn't visit my doctor unless I wanted to pay out of pocket. Which I did for 1 visit, but if I've paid over $500 for coverage, I should have to pay for visits out of pocket because SHP can't get me processed in their system timely?! It's been a headache dealing with this company!
Overall, I've been very happy with my Sentara Individual Health Plan. At first, navigating individual health insurance was new to me, and I had a lot of questions. Once I understood how everything worked, I found the experience to be much better than I expected.
I've been pleased with my in-network doctors, reasonable copays, pharmacy benefits, and the overall coverage. Everything has worked the way I hoped it would.
No insurance plan is perfect, but having reliable health coverage provides peace of mind. In my opinion, it's far better to have health insurance than to go without it, and this plan has been a great value for our family. Based on my experience,...read full review
For a load of reasons, just don't. Even if your employer signs the company up for it. Please s ave yourself and find cover age somewhere else! All the other reviews hit the nail on the head. And don't even get me started on the non-stop debit card 😒 $22k a year is to much for no coverage