Kempsville Veterinary Hospital is a long-standing establishment known for its stable and caring environment. The hospital has a reputation for long-term employment of doctors and staff, as well as long-term relationships with clients. Many clients have been coming since they were children and now bring their own children with their pets. The hospital's motto is to treat every pet as they would want their own pets treated and every client as they themselves would wish to be treated.
The team at Kempsville Veterinary Hospital is described as amazing and compassionate, showing that they truly care about the animals. They are attentive to clients' concerns and help find the best path of care. The staff is praised for being helpful, going above and beyond, and having heart. The veterinarians and nurses are gentle and patient, taking their time to make animals comfortable during procedures.
The administrative staff is noted for being friendly and helpful in making appointments. The staff’s kindness and thorough explanations during examinations and visits are highly appreciated. The hospital provides excellent care for pets, including medications and treatment plans, with a focus on compassion and understanding.
Recent reviews highlight the first-class service, especially noting the quick preparation of medication for an older dog and the skill of Dr. Hung Vu, who is highly recommended. Many clients appreciate the friendly and professional attitude of the staff and doctors, mentioning that they have been treated with courtesy and respect. The hospital is praised for its reasonable prices compared to other locations.
The staff and Dr. Diana Hewitt are recognized for their courteous and professional manner. The hospital has also shown great compassion in difficult times, such as when a family had to euthanize their pet. The process was handled with kindness and sensitivity, providing comfort during a very emotional moment. The team’s caring approach and support during such times make it a trusted place for pet owners. Many clients plan to return for future care and new pets, trusting in the hospital’s compassionate service.
