The Eye Center, Sterling Clinic, Loudoun Medical Group

Dec 2023

Never had a bad experience here. Love Dr. Reisner and the medical staff. Never waited more than 10 minutes to be seen. Always felt cared for. Minus one star for the billing office- very frequent mixups with bills that caused issues with my FSA. Otherwise highly recommend!

Mar 2022

I had an appointment for myself and my father. The tech was aggressive, impatient and rude with my elderly father. The Dr was dismissive, short, rushed and judgmental. Every step of the way I needed to ask for the information instead of it being shared. The operation feels more like a factory line. If, like me, you are limited by who you can see due to your insurance, they get the job done, but it just may not be the most pleasant experience and you will need to go in knowing what questions you need answered and be ready to advocate to be heard and to receive the information you need. i have heard they tend to have issues with billing more than they should or not being helpful when it comes to dealing with insurance companies to get your full coverage. I can't speak to this as it hasn't been long enough to know, but I'll be back to inform you if that is indeed something I experience. Best of luck

Aug 2021

I literally left in tears because front desk laughed at me when I had to pay $300 when they said I wouldn't need to pay over the phone. I called over 3 times to make sure and their job is to ask for our name and check the reason we are coming in and let me know if insurance covers or not. Clearly not once did the person I was on the phone with did that. I'm a young latina adult who is struggling financially and it was beyond disrespectful and hurtful to see them laughing at you struggling to pay your necessities. Not once did I yell or make a scene, I was just asking questions and reasoning as to why they said completely different things over the phone and they threw immediate sas and utter disrespect. I've met 12 years old act more mature it's truly a shame how these people got hired. Two ladies bluntly laughed one was on the bigger side who I believe is caucasian and had curly hair. I hope the whoever runs this place get a hold of their people and know how to treat customers better.