I had to call several contractors to fix issues at my restaurant and for some of my friends and clients. Unfortunately, my regular plumber was on vacation when we had a small ceiling leak, so I had to contact S.J. Conner & Sons for the first time. We have a surveillance camera to monitor activities on our premises. Recently, an elderly person spent two and a half hours at our restaurant, while a young man spent only 45 minutes. However, we received two invoices from S.J. Conner & Sons, charging us $920 for the small leak they fixed. I was surprised by the bill adding the $100 for equipment charge that we have to pay. Additionally, they charged us for three and a half hours of labor for two workers. To make matters worse, they also claimed that we had canceled an appointment last March and charged us an additional $120. This was my first time contacting them and they gave me the bill for last year. I contacted the company to clarify the charges and spoke with their receptionist, Lukesha. Unfortunately, she was quite rude to me and informed me that regardless of whether customers like it or not, the company charges a certain fee. Upon hearing this, I felt overcharged and upset. I even asked if they had a record of my previous calls, but they were unable to provide any evidence. Nevertheless, they insisted that I pay the fee anyway."Avoid calling this company as their customer service is likely to cause significant stress and discomfort.
Feb 2021
Called Monday due to leaking water out of my heating system. Basement was flooding. Asked her a price and to see when we can make an appt. never got a call back. Called again at 4:45, letting her know I needed a price, and when we could make an appt- She said she would have to call me back. She called back 15 minutes later and said "a technician is on the way". I said ummmm no? I need a price and an appt. I can't just leave work- She said "ohhhhh ok. Let me see what I can do and call you back". Wednesday, I hadn't heard anything, so we called another company. They came out. Here is is Thursday, and still no response from them. So, needless to say, we won't be using them for anything. Office staff is not too on top of things.
Aug 2020
DO NOT WASTE YOUR MONEY. My mother is on a fixed income and they did NOT fix her issue and still charged her right at $300. Her neighbor ended up fixing it and they still charged her. They need to change the video stating doing the right thing for their customers.
I had to call several contractors to fix issues at my restaurant and for some of my friends and clients. Unfortunately, my regular plumber was on vacation when we had a small ceiling leak, so I had to contact S.J. Conner & Sons for the first time. We have a surveillance camera to monitor activities on our premises. Recently, an elderly person spent two and a half hours at our restaurant, while a young man spent only 45 minutes. However, we received two invoices from S.J. Conner & Sons, charging us $920 for the small leak they fixed. I was surprised by the bill adding the $100 for equipment charge that we have to pay. Additionally, they charged us for three and a half hours of labor for two workers. To make matters worse, they also claimed that we had canceled an appointment last March and charged us an additional $120. This was my first time contacting them and they gave me the bill for last year. I contacted the company to clarify the charges and spoke with their receptionist, Lukesha. Unfortunately, she was quite rude to me and informed me that regardless of whether customers like it or not, the company charges a certain fee. Upon hearing this, I felt overcharged and upset. I even asked if they had a record of my previous calls, but they were unable to provide any evidence. Nevertheless, they insisted that I pay the fee anyway."Avoid calling this company as their customer service is likely to cause significant stress and discomfort.
Called Monday due to leaking water out of my heating system. Basement was flooding. Asked her a price and to see when we can make an appt. never got a call back. Called again at 4:45, letting her know I needed a price, and when we could make an appt- She said she would have to call me back. She called back 15 minutes later and said "a technician is on the way". I said ummmm no? I need a price and an appt. I can't just leave work- She said "ohhhhh ok. Let me see what I can do and call you back". Wednesday, I hadn't heard anything, so we called another company. They came out. Here is is Thursday, and still no response from them. So, needless to say, we won't be using them for anything. Office staff is not too on top of things.
DO NOT WASTE YOUR MONEY. My mother is on a fixed income and they did NOT fix her issue and still charged her right at $300. Her neighbor ended up fixing it and they still charged her. They need to change the video stating doing the right thing for their customers.