Reviews

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  • springcrd
    May 2026

    Called to schedule a FREE Invisalign consult. They billed my insurance $117. I spoke to the dentist under 3 minutes, they performed no X-rays, didn’t bother to scan my teeth with the Invisalign machine, and staff seemed out of sorts and confused. I asked many times for a treatment quote and they never printed me anything. All that to charge me for a free consult? Safe to say I won’t get Invisalign here.

  • Courtney Harless
    Apr 2026

    If I could give 0 stars, I would. This place used to be great. Unfortunately, they were bought out by another company (real life dental). They've 'lost' appointments, cancelled appointments without notification, and then a third time cancelled my appointment the day of with a text message. I understand people get sick and things happen, but this is getting ridiculous. The lady at the front desk is always rude. There is always 'something wrong with the computer system'. If I didn't keep accurate records and request the front desk lady to sign papers, they would be charging me extra. We will definitely be leaving this place.

  • Bibi Carbajal
    Mar 2026

    Called and cancelled appointment and now they want me to pay $50 for not showing up. If they actually answered the phone there wouldn't be any confusion! or listened to their voicemail box for once they wouldn't be losing so many patients. I'm clearly never coming back, had the worst experience on my teeth cleaning anyways. Had my gums bleeding from how rough they were. Ridiculous how good/ fast they are at charging people money but not doing their job right. Driving patients to look elsewhere.

  • Amy Greenawalt
    Feb 2026

    Great atmosphere, staff kind & helpful

  • VIRGINIA Wells
    Aug 2025

    I have had the worst experience with this dental office. I have been rescheduled three times. I have a crown in right now that does not fit and is painful. This is the second crown that has not fit correctly. It is a struggle for me to take off work to make appointments. I have to make appointments two week ahead or my time will not be approved. So now, I have to make an appointment two week ahead and be in pain for another two weeks. Did I mention this is the third time they have rescheduled?? I will definitely be looking for another office.

  • liv
    Jul 2025

    isaiah did my cleaning and he was awesome! super sweet, professional, and made the whole experience really comfortable. :))

  • Elizabeth Kendrick-Cruise
    Jul 2025

    I used to really like this practice, but unfortunately it has declined in reliability and professionalism. I recently received a text stating that my hygienist had an emergency and my appointment was canceled, with the option to reschedule via text. I responded to reschedule but never received a reply. I called on the day of my original appointment and was told it had been canceled because the hygienist (who, by the way, I’ve never had the same one twice) no longer worked there. The explanation was that it was “out of her control,” which felt dismissive and unprofessional. Staff turnover and internal issues should never become the patient’s problem. When you cancel you should follow up with the patient.

  • Nancy Nipper
    Jul 2025

    I am VERY disappointed in my visit today. Dr. Ryan apparently retired and I was not told. Rescheduled appointment 2x. Apparently some new AI system diagnosed that I needed DEEP cleaning. To the toon of $300+ . I have been going there for over 20 years. I have no teeth issues and take good care of my teeth. Guess I need another dentist. Very sad indeed.

  • Aumkar
    Jul 2025

    From the moment you walk into the clinic, you’re greeted with warmth and professionalism. Dr. Tony Sun takes the time to explain everything clearly, make sure you’re comfortable, and provide top-notch care. Whether it’s a regular check-up or a more complex procedure, I’ve always felt confident and well taken care of. Dr. Sun's attention to detail, gentle approach, and genuine concern for their patients truly sets them apart. Highly recommend to anyone looking for a caring and skilled dentist!

  • Matthew McCoy
    Jul 2025

    Visits scheduled six months in advance constantly get rescheduled within a week of the appointment. At the last visit, the dental hygienist didn't show up to work. The new Dr. cleaned my teeth and I could have done a more thorough job with a toothbrush and toothpick at home. I get to my 11 o'clock appointment today and I have the confirmation for the appointment at 11 and a brand new text reminder that my appointment is at 12? This place just can't get right. Call around.

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Real Life Dental

2945 Peters Creek Rd, Roanoke

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Hours

Monday: 8AM - 5PMTuesday: 8AM - 5PMWednesday: 8AM - 5PMThursday: 8AM - 5PMFriday: 8AM - 3PMSaturday: ClosedSunday: Closed