About Patriot Chimney
Patriot Chimney is a veteran-owned business that offers chimney and fireplace services, though customer experiences have been mixed. Some clients appreciate the professionalism and friendliness of the staff, noting that the technicians are polite, knowledgeable, and thorough. For example, a technician named Ryan was highly recommended for his personable and informative service. Customers have also expressed satisfaction with services like standard cleaning and chimney inspections, highlighting that the work is well done and the team is on time and professional. However, there have been concerns about organizational and communication issues. One customer experienced frustration when appointments were scheduled but the technician did not show up, and communication delays followed. Billing issues have also arisen; in one case, customers were billed for inspections that were not performed, and attempts to resolve the matter via contact forms and phone calls took time. Acknowledging these shortcomings, the owner has shown integrity by addressing mistakes and offering to cover costs, which has helped improve the business's reputation in some cases. Some reviews mention issues with product quality, such as a rusting stainless steel chimney cap that was not as durable as expected. Customers noted that the cap rusted within just four months, despite being advertised as stainless steel, and replacement parts took a long time to arrive. While these issues caused disappointment, many customers still view Patriot Chimney as a better choice compared to competitors, citing better service and a commitment to supporting military families. Overall, Patriot Chimney has a solid reputation for friendly service and quality work, but customers suggest that improvements in organization, communication, and product quality could enhance their experience.
I too liked the idea of supporting a veteran owned business but it wasn't the greatest experience. In the end it all worked out, but it took a bit to get there. We scheduled an appointment and got a confirmation online. 2 days later, no one showed up which was frustrating but I've learned lots of businesses out here have difficulty showing up or showing up on time, answer emails, or even answer the phone, so I wasn't too surprised. 2 days later, we got a text from the business saying the next appointment available is in about 10 days, so we took it. A "sorry we didn't show and you had to wait at home for nothing" would've been nice. The guy who showed up was very polite and was a genuinely nice person so no issue there. We had requested an inspection on 2 wood fireplaces since we've never had a fireplace before and recently bought the house. He shined a flashlight up the chimney for about 30 seconds on each one and said they look good. Then, like with most people in this area, we chatted about our families and everything else for the next 20 minutes or so. The next day we got the bill for a "level 1 inspection" on 2 flues for $265. The bill also said we'd receive a detailed report which we didn't get. I used the online contact form and after a week there was no reply so I called and Laura said an inspection wasn't done so she will cancel the bill. Again, the end result was very fair, but it took a bit to get there. Why did I receive a bill in the first place for 2 inspections if they were not done? And a "sorry we charged you for work that wasn't done" would have also been nice. I think they need a little help on their organizational skills.
I am an employee for Patriot chimney and Matt the owner of the company is an outstanding leader and he is always willing to go above and beyond for his employees is a wonderful place to work and I would highly recommend it to any of my friends and family I have nothing but good things to say about the company and Matt hires people that have served in the military as well as civilians and it is all around a great company to work for and with our prices it is a great place if you need any work doneServices: Upholstery cleaning
I previously gave a 1 star review of Patriot Chimney. The service they provided was less than poor. I subsequently had my chimneys re-inspected. The re-inspection found several defects that Patriot did not. After posting my less than satisfactory review, the owner contacted me. He explained that the employee that had conducted my inspection is no longer in their employ and due to less than expectations, they have made several changes in employees. He then offered to cover the cost of my re-inspection. So I've changed my review to 4 stars simply on the fact the owner has shown his integrity and is willing to accept the mistake. This gives me faith in this business.