Pet Paradise Richmond Airport

They really take good care of dogs they maintain they keep up on food and hell personally I know the resort manager Juan He's always willing to go out of his way and he will always take the extra step out of his day to make sure everything is right. I love it.
Keep up the hard work in the front desk resort employees were awesome too.

Staff is very professionals, they r dedicated individuals proud in wat they do.

BEWARE!!! INCOMEPETENT AND CRUEL!!! We took our puppy in for a grooming. When we came back (seven hours later!) we found him completely traumatized...his body was completely shaved except for his head! We filled out their form as requested with grooming instructions. The groomer called us to confirm what was being done and ask permission to shave just his legs. We explicitly stated that it was OK to do so, but only his legs and got confirmation from her that the remainder would be a normal cut with the skirt intact. At 3:30PM (what were they doing with him since 8:30???), we received a second call from a trainee saying they were “backed up” and that she would be conducting his grooming. We repeated, and she confirmed, that they were only to shave his legs and the rest would be a regular schnauzer cut. At no time was it ever indicated that he was suffering from matting that required any part of him to be shaved, let alone his entire body. It is winter and our puppy now has a skin-close shave which is causing him great physical distress. With the area experiencing very cold temperatures of late, he now must wear a coat all times. It will take 3 months minimum for his fur grow out for a proper cut. It is inexcusable that he should have to endure an entire winter with his body completely unprotected from the elements. Also, we made our appointment several weeks ago. Surely, they have a record of the date the appointment was made and how many pets need grooming that day. How irresponsible to overbook so much that a trainee with zero experience in grooming clearly got in a hurry and instead of giving him a proper cut, decided to save time and shave him instead! To add insult to injury, they tried to hide it by putting a Pet Paradise t-shirt on him in the hopes that we wouldn't notice. OBVIOUSLY THEY KNEW THE EXTENT OF WHAT THEY HAD DONE!! The regional manager, Alonso, said if they do that, he can give you back your money but that's it. Would you be satisfied with just getting your money back if you went in for a haircut and your barber gave you a flat top instead…and then try to pawn you off with a free store ballcap?? DON'T COME HERE!!!!!