About Hand & Stone Massage and Facial Spa
The Hand & Stone Massage and Facial Spa in Richmond, VA, offers a serene environment for relaxation and pampering. The spa provides massage and facial services, focusing on affordability through memberships and deals. Clients praise the spa's extended hours, welcoming atmosphere, and commitment to addressing individual needs. Massage therapists are commended for their skill in providing deep tissue massage with appropriate pressure, targeting problem areas. Facial services are also highly regarded, with clients experiencing relaxation and noticeable results. Tory, the spa’s esthetician, is especially appreciated for her gentle, friendly, and highly skilled approach. Many clients feel confident and relaxed during treatments, often choosing facials with Tory, including Neve Skin treatments, hydration facials, and guasha. One client mentioned feeling glowing, lifted, tightened, and toned after a Neve Skin facial, boosting their confidence significantly. The spa welcomes walk-ins and appointments, making it convenient for clients to schedule their preferred treatments. Gift cards are available for sharing the spa experience with loved ones. The staff is generally professional and helpful, although there was an occasional experience with a new male staff member who made a client uncomfortable. Overall, most experiences at this location have been positive, with clients enjoying services that promote relaxation and rejuvenation.
I had a great massage today and I am happy with the therapists at this location. However, the failure to inform members of price changes and other financial changes except if you happen to see a sign in the lobby, and some of the changes themselves, for example not being able to tip on a credit card (instead encouraging you to tip on a screen app called Tippee, which charges you extra for the privilege), and finally suggesting tip amounts based on an unrealistic inflated price and not the monthly price you actually pay, are just getting to be so annoying.
In the past. Lauren performed my facials at the Glen Allen location. I was So happy to see Lauren when I walked into the Carytown location. She did not disappoint. After her treatment, my skin is amazing!!!
I was thinking of gatekeeping a massage therapist but mannnn I can’t hold it in any longer. There is a therapist that is amazing. I’m telling you I was about to cancel my membership & decided to try out this location and randomly picked any therapist. I definitely score. Because I’m sharing I am sure he’s probably going to be booked up. So give him a shot. Oh before I forget. His name is Connor ! You gotta book Connor. There I gave you the name. And the receptionist Madison is friendly patient and professional as she helped me navigate through my account history. Great location. Carytown area.