If I could give more than 5 stars I would. I had an emergency spay here and happened to call the morning of and they got me in within 30 minutes. Dr. Cloman explained the whole process and updated me throughout the entire thing. I am so thankful that I found this place. They truly care!
Lauren Silver
Dec 2025
I’ve now been to this clinic twice, and while the staff and doctors are truly wonderful, gentle, and caring with the animals, the front desk communication has been concerning. Today, my cat was mixed up with another animal that had the same name. I was also told over the phone that my appointment was at 8:00, but when I arrived, I was informed it was actually at 9:00, which I suspect was the other pet’s appointment. This was frustrating, especially since my cat needed to take her calming medication two hours beforehand.
The staff was very kind about the situation and gave me a refund, and I genuinely appreciate how compassionate everyone who works directly with the animals is. However, the mix-up made me worry about whether my cat received the exact care intended for her. This is only my second visit, and while the veterinary team is amazing, the scheduling and front desk organization really need improvement. I hope they can better maintain communication moving forward, because I want to feel confident bringing my cat here in the future, especially since the doctors and techs are very great at what they do
Aiyana Marie
Nov 2025
Had a great experience! This was my first time taking my new dog to the vet for an ear infection so I was a little scared. They treated it super quick and the prices were definitely affordable. The receptionist, vet tech and doctor were also so nice, will be going back!
Sarah Schlagel
Oct 2025
AMAZING- I am new to the area and had scheduled initial visits for Lilly (dog) and Max (dog). My sweet Lilly became seriously ill, I called the office and asked if Lilly could be seen sooner rather than wait for our pre-scheduled appointment. Everyone there went straight to work making room in their bust schedule to care for Lilly. The entire staff was so kind to Lilly and myself, I can't say enough good things about my experience. From my first phone call to paying my bill I was impressed, felt that my dog and I were treated with love and kindness, care, and dignity. I will be taking all 3 of my fur-babies here from now on and would tell ANY ONE that this is a wonderful practice and to feel confident in taking your loved ones here.
Hailey Spinapont
Oct 2025
I just took my adopted cat here for his first visit and it was great! I loved the text and calls to remind me of my appointment. Everyone was SO friendly. Price of the visit and vaccine he needed was very reasonable. Really happy with my choice to come here
Lorin Neagle
Sep 2025
After 30 years of owning a dogs. so many vets that I’ve been to, but this one by far hands-down is the best! The staff is sweet and kind. The doctor is knowledgeable and even calls on Saturdays to check on the Animal. They get back with me within minutes of making a phone call. They took a lump off my dog other veterinary would’ve charged me over $5000. This place was reasonable. My dog did not had no pain. My dog is doing better thanks to this place
Eden Astleford (Eden)
Aug 2025
First visit was reasonable price for my two kittens. The vet said we had to come back and see the tech in 3 weeks for more vaccines. When we came for the 3 week shots an emergent pet came in and they asked us to reschedule. Day before the rescheduled appointment they are now quoting $166 per cat for follow up vaccines. Stated they have to see the doctor again because kittens change quickly. Rescheduling wasnt our fault and I can’t afford the vet fee again. Ridiculous service here.. beware
joseph carle
Aug 2025
I have used Broad Street Veterinary for my dog Sasha several times. She has gone in for grooming and for checkups. They are so much better than Petsmart or one of the big pet stores. Everybody was very friendly and knowledgeable. I will continue to use them as long as I'm in Richmond.
Madeline D
Aug 2024
Took my cats here. The vet was really nice
Joshua Tucker
Jul 2024
My huskie mix Chewie had really bad matting in his coat and desperately needed extensive grooming. The groomer Debbie did an amazing job with him. Chewie can be very reactive, especially when his coat gets tangled and grooming can be painful for him. Debbie was confident and caring with him. I’ve been taking Chewie here for a long time, but I was so grateful for this recent grooming I had to write a good review. Chewie looks and smells so much better now!!
Carly Pedrazzi
If I could give more than 5 stars I would. I had an emergency spay here and happened to call the morning of and they got me in within 30 minutes. Dr. Cloman explained the whole process and updated me throughout the entire thing. I am so thankful that I found this place. They truly care!
Lauren Silver
I’ve now been to this clinic twice, and while the staff and doctors are truly wonderful, gentle, and caring with the animals, the front desk communication has been concerning. Today, my cat was mixed up with another animal that had the same name. I was also told over the phone that my appointment was at 8:00, but when I arrived, I was informed it was actually at 9:00, which I suspect was the other pet’s appointment. This was frustrating, especially since my cat needed to take her calming medication two hours beforehand.
The staff was very kind about the situation and gave me a refund, and I genuinely appreciate how compassionate everyone who works directly with the animals is. However, the mix-up made me worry about whether my cat received the exact care intended for her. This is only my second visit, and while the veterinary team is amazing, the scheduling and front desk organization really need improvement. I hope they can better maintain communication moving forward, because I want to feel confident bringing my cat here in the future, especially since the doctors and techs are very great at what they do
Aiyana Marie
Had a great experience! This was my first time taking my new dog to the vet for an ear infection so I was a little scared. They treated it super quick and the prices were definitely affordable. The receptionist, vet tech and doctor were also so nice, will be going back!
Sarah Schlagel
AMAZING- I am new to the area and had scheduled initial visits for Lilly (dog) and Max (dog). My sweet Lilly became seriously ill, I called the office and asked if Lilly could be seen sooner rather than wait for our pre-scheduled appointment. Everyone there went straight to work making room in their bust schedule to care for Lilly. The entire staff was so kind to Lilly and myself, I can't say enough good things about my experience. From my first phone call to paying my bill I was impressed, felt that my dog and I were treated with love and kindness, care, and dignity. I will be taking all 3 of my fur-babies here from now on and would tell ANY ONE that this is a wonderful practice and to feel confident in taking your loved ones here.
Hailey Spinapont
I just took my adopted cat here for his first visit and it was great! I loved the text and calls to remind me of my appointment. Everyone was SO friendly. Price of the visit and vaccine he needed was very reasonable. Really happy with my choice to come here
Lorin Neagle
After 30 years of owning a dogs. so many vets that I’ve been to, but this one by far hands-down is the best! The staff is sweet and kind. The doctor is knowledgeable and even calls on Saturdays to check on the Animal. They get back with me within minutes of making a phone call. They took a lump off my dog other veterinary would’ve charged me over $5000. This place was reasonable. My dog did not had no pain. My dog is doing better thanks to this place
Eden Astleford (Eden)
First visit was reasonable price for my two kittens. The vet said we had to come back and see the tech in 3 weeks for more vaccines. When we came for the 3 week shots an emergent pet came in and they asked us to reschedule. Day before the rescheduled appointment they are now quoting $166 per cat for follow up vaccines. Stated they have to see the doctor again because kittens change quickly. Rescheduling wasnt our fault and I can’t afford the vet fee again. Ridiculous service here.. beware
joseph carle
I have used Broad Street Veterinary for my dog Sasha several times.
She has gone in for grooming and for checkups. They are so much better than Petsmart or one of the big pet stores.
Everybody was very friendly and knowledgeable. I will continue to use them as long as I'm in Richmond.
Madeline D
Took my cats here. The vet was really nice
Joshua Tucker
My huskie mix Chewie had really bad matting in his coat and desperately needed extensive grooming. The groomer Debbie did an amazing job with him. Chewie can be very reactive, especially when his coat gets tangled and grooming can be painful for him. Debbie was confident and caring with him. I’ve been taking Chewie here for a long time, but I was so grateful for this recent grooming I had to write a good review. Chewie looks and smells so much better now!!