OrthoVirginia Physical Therapy Reston

The doctors and surgery were executed quickly, friendly and efficiently! Getting in for PT appointments is nearly impossible in the Lansdowne office. It is rare to call and connect with a person directly, even if you have the direct extensions. It may take days to get a call back and if you are not available to take the call exactly when they call - the tag game can take weeks (i am currently heading into week 3) before you are able to get an appointment arranged. There are not enough PT experts to support the volume of business for hand and wrist at this location. The PT person i worked with initially was excellent but again - it is rare for someone to pick up the phone... read full review

Despite my heart beating and my politely indicating my distress and requesting a message be passed along to my doctor, the call answering person Liz (dont know if this is her real name), refused to pass a message to the office and instead hung up the phone. I am 56 with a heart condition and was denied care I urgently needed all because Liz had power and abused it

Having been a patient here for many years for different orthopedic issues, I am used to the somewhat chaotic office experience. But today was the worst. I was told to be there at 10:10 and I was there on time in spite of inclement weather. It was only when I got off the elevator did I see the sign that the office did not open until 10:00 today. What I did not realize was that all the patients with appointments before 10:00 were apparently told to just show up at 10:00. I sat in the waiting room for over an hour, watching people who came in before and after me being called back to be seen. At one point, I was the only one in the waiting room and went to the front desk... read full review