About Master Repair Services
Master Repair Services is a reliable appliance repair service serving the NORFOLK area. They specialize in repairing all brands and models of appliances, including GE, Kenmore, Maytag, Hotpoint, Samsung, Bosch, Kitchenaide, Whirlpool, Frigidaire, LG, Electrolux, Haier, and Jenn Air. Known for prompt and efficient service, they offer same-day repairs if necessary parts are available locally. Customers have praised the owner, Ray, for being quick, honest, and reliable. He is recognized for his excellent customer service and reasonable pricing. Described as a "delight to work with," Ray arrives on time and is efficient in diagnosing issues. He has been noted for his ability to solve problems quickly, even in tight spaces, and for his professionalism and kindness. In addition to his technical skills, Ray is commended for going the extra mile, such as vacuuming lint and dust while he works. Customers have expressed confidence in using Ray's services for future appliance repairs, appreciating his timely and effective solutions. As of January 1, 2023, the business only accepts cash, checks, or Navy Federal credit union member-to-member transfers as payment methods.
11/03/25
Fantastic experience today. Could not have been happier. He unfortunately couldn't fix my washer the parts are not available. He was very nice about everything. I would use him again in a minute.
He fixed my oven for me and I am so grateful. He was very fast. Very knowledgeable. Very affordable.I literally chose him because of the reviews and I'm glad I did. Thanks again! Highly recommended!
We contacted Ray with Master Repair Services for a second opinion after the GE repairman told us the control board needed to be replaced and we might as well just buy a new washer because the repair would be almost expensive. The washer was only a few years old. Ray came out and determined it was a valve that needed to be replaced. Washer runs like new and we saved several hundred dollars. Highly recommend his services.