Westlake Heating and Air Conditioning

Jun 2025

Purchased a new heating/cooling unit from Westlake Heating and Air. The installer informed me they would perform yearly service checks and all warranty request, however no one will respond to my emails or phone calls.

Dec 2022

Had a new Carrier heat pump system installed in our home in July 2022. To date, September 2022, we still do not have the correct programmable thermostat as noted on our contract. Technician who performed the installation was arrogant and acted like our request to use the current programmable wifi enabled thermostat was unreasonable, even though it was less than 1 year old. Didn't know how to wire it and asked for the manual. Any HVAC technician with a decent amount of experience should be able to wire a thermostat in their sleep. Numerous calls and emails into the company with not 1 return call. This place is an absolute JOKE! Do not give them your business because they'll...read full review

Dec 2022

We got a new system from them in 2018. We got a new Bryant Heat Pump System. We had problems from the start. We had a 10 year part warranty as well as 1 year labor and two year service agreement. They didn't oblige to this. They would come and check the freon from time to time and then in 2020 we were told we needed a part for it to run and due to the pandemic it might take awhile. We called and called and left messages about the part and we never got a call back!!!! FOR MONTHS THIS WENT ON. NEVER CALLED US BACK. WE had no air in the summer or heat working properly in the Winter. We called another service and they have been so great working with us. We are...read full review