Firestone Complete Auto Care

Sep 2023

Overall, a good experience here. I dropped my car one evening for an state inspection to be completed the next day. I received an email around 7a the next morning showing the work order # so I knew that the car was at least in queue. I finally heard back from them around 3p and was told that it didn't pass inspection and would need to be kept until the next day. I did put me in a bind, but I can't blame them because my car wasn't the only one they had to look at. The repairs were made the next day and the car was ready for pickup as promised. Everyone I spoke with and encountered in the shop was very friendly.

Jul 2023

They are really nice and really helpful. Only reason I can't give 5 stars is they aren't equipped to really deal with hybrids (which with how many are changing to hybrid and electric I think that isn't really an acceptable excuse anymore).

Jan 2023

We recently started a business where we have two vehicles that get heavy use, so we are in the store frequently for oil changes and tire rotations. We have also gotten new tires/alignments. With one of the cars I was having issues with the A/C not working correctly. They did the diagnostics and were honest that it would be better for me to take the car to the dealership to have that particular problem fixed. April always goes the extra mile even staying after closing to make sure that my vehicles get done. Ed is great to work with as well. They are not the closest Firestone to our house, but they have always had more reliable availability. That paired with great service...read full review