In my 68 years, I bought many vehicles and I have to say that my experience with the folks at TERRY Volkswagen might be one of the best I’ve ever had. For several weeks I communicated with Randy via text and phone and he was always prompt with his responses helpful and truthful. I went to the dealership to purchase the used vehicle and the service from every person there could not have been better.
What pleasantly surprised us was the longevity of employment for nearly everyone we spoke with. We had the opportunity, sort of by accident, to speak with their general manager, Mark, and he made the statement “we try to do what’s right so that when... read full review
December 2025
Earlier this year, I had a very stressful and frustrating experience with another dealership, but Terry Volkswagen Subaru of Lynchburg, VA, and especially their manager, Ricky, have been nothing short of exceptional in turning things around.
Ricky was the first person to identify the engine issues with my car, and from that moment forward, he has gone above and beyond to assist me. His honesty, expertise, and genuine commitment to helping customers have been a tremendous relief during what has been a challenging time.
Since the initial incident, I have taken my car to Ricky's shop twice, and each time, his support and service... read full review
October 2025
My wife and I just bought our second vehicle from Terry Auto Group, and it has been an amazing experience both times! CJ went above and beyond to make sure we were taken care of—super friendly, knowledgeable, and made the whole process smooth and stress-free. We couldn’t be happier with how we were treated. Highly recommend!
In my 68 years, I bought many vehicles and I have to say that my experience with the folks at TERRY Volkswagen might be one of the best I’ve ever had. For several weeks I communicated with Randy via text and phone and he was always prompt with his responses helpful and truthful. I went to the dealership to purchase the used vehicle and the service from every person there could not have been better.
What pleasantly surprised us was the longevity of employment for nearly everyone we spoke with. We had the opportunity, sort of by accident, to speak with their general manager, Mark, and he made the statement “we try to do what’s right so that when... read full review
Earlier this year, I had a very stressful and frustrating experience with another dealership, but Terry Volkswagen Subaru of Lynchburg, VA, and especially their manager, Ricky, have been nothing short of exceptional in turning things around.
Ricky was the first person to identify the engine issues with my car, and from that moment forward, he has gone above and beyond to assist me. His honesty, expertise, and genuine commitment to helping customers have been a tremendous relief during what has been a challenging time.
Since the initial incident, I have taken my car to Ricky's shop twice, and each time, his support and service... read full review
My wife and I just bought our second vehicle from Terry Auto Group, and it has been an amazing experience both times! CJ went above and beyond to make sure we were taken care of—super friendly, knowledgeable, and made the whole process smooth and stress-free. We couldn’t be happier with how we were treated. Highly recommend!