I love Sam's due to the variety of products offered. I tried the Mac & cheese prepared food. It was very close to "My Mom's Mac & Cheese". Delicious!!!
Cindy L.
Jul 2024
I am a loyal customer of Sam's Club. The corporation researches the best products and sells them at very reasonable prices. I always check Sam's Club first before buying anywhere else. I am grateful to Sam Walton for the tremendous contribution he made in enabling citizens to purchase excellent products on limited budgets through Sam's Club and Walmart.
Sarah Parrish
May 2024
I have tried calling the store multiple times for assistance and they never pick up. This is poor customer service.
Katrina Lopez
Mar 2024
I too have a negative experience to share about this Sam’s Club location; specifically the cafe.
I am also disabled just as the person was in the review last posted about this cafe location.
The lady working was extremely rude to me from the start.
I was stared at while I was confused.
When nothing was said I went to look to see if that also was my slice she was placing by me “that’s not yours!!” with all kinds of attitude and a scowl that words couldn’t describe.
This was after yelling at me from behind a customer at the register for my order.
I could not hear from that far away.
The cafe was not even busy..
I told my daughter that she must have really hated her job because I would swear it was something personal.
That’s when I learned that it was personal.
This worker has an issue with my other grown daughter apparently.
And now because she can not be professional at her job I will no longer be attending the cafe at this location.
I have half a mind to find a new place to buy my groceries.
I’m not dealing with that every week!
I spend over $400 weekly and I surely do not do it to be treated that way.
I left the store highly upset.
Katherine P.
May 2023
I received a delivery of flowers for Mother's Day that were horrible quality!! My adult children couldn't be with me so sent what they hoped to be a cheerful arrangement, the roses and carnations we're opened with petals falling off the roses, with no scent whatsoever but worst of all these jumbo Gerbera daisies were slimy and moldy and rotted off the stems placed in plastic straws. the whole bouquet was filled with moldy leaves at the center which sent me into an acute asthma attack! Even the Eucalyptus was moldy and little bugs came out. Love that my children cared but to Sam's floral, you have RUINED my holiday weekend. Buyer Beware!!! what a waste of money.
Russell V.
Feb 2023
Don't like the two tier system, poor and rich card levels, the rich get to get in 2 hours earlier than the poor, when i'm out running around buying things, I can't buy it here, have to wait till ten, I like to do my shopping early without the crowds, at 10 it is already crowded. I started out with a business account, use to get in early, then they changed business people to the poorer class. An then you have to put up with the card nazi's at the door, never felt welcome there. Then there is the pickup fee no matter how much you buy, where other stores is free over $35 purchase. No wonder they are closing down sam's clubs around the country. They just don't understand customer service at all.
Gabe P.
Aug 2022
This Sam's is definitely on the smaller side. While in Lynchburg, we came here to pick up a few items. It was pretty easy to get in and out of. I appreciate Sam's for purchasing certain items. Some items just don't make sense to get from here. I was pleased with this visit. I'm sure we will come here again to reload the next time we're in town.
Meghan C.
Jan 2022
We were visiting Lynchburg and about to head out when we noticed our tire was dead flat. We stopped by sams club to get the tire fixed and we had our two elderly small pups with us. They wouldn't let them stay in the car while they looked at the tire (which other sams clubs have allowed in a pinch) and then when I tried to take them inside on a leash Tasha wouldn't let me even go in to the tire dept to wait with them. They are service dogs and I have the credentials but of course not on me because none of this was expected. I would normally be fine outside except this morning it was in the teens with the wind chill!! They didn't seem to care. Tasha was kinda rude about the whole thing. I was so upset and the only nice person was Susan who was doing the carts. She talked to someone else and they finally allowed me in out of the freezing cold with the dogs but after quite a bit of an ordeal that didn't need to happen. Where's the compassion?! It's not like we planned on this and still brought our dogs, it was obviously an emergency stop. Would not recommend this place if you're looking for good customer service!
Kim C.
Nov 2021
At first I liked Sam's however the other day I witnessed first hand something pathetic. A woman was going to purchase 3 jars of cheese dip, on the shelves were two prices $8.98 and $7.98 - she photographed it, checked the UPCs of many jars, everything was exact. She then went to an store assistant (don't know this women's title but she was standing in front toward the registers. This woman checked on her phone the price needless to say she gave the woman the higher price. The first time I ever saw a store give the higher price vs. the lower price when it was the stores fault/error. I spoke with her briefly afterwards, she said "I am getting rid of my Sams credit card and not shopping here anymore, prices are going up everywhere and you can't tell me for he sake of good customer relations they couldn't give her the lower price ($1). She placed the product back on the shelf and left a basket filled to the brim and over and walked out. The assistant manager was white, brown should length hair, young, and not once smiled. I think flooding the internet with reviews will put a pin in their ass. Pathetic Sams Club is now on the "Screw Consumers List".
E C.
Dec 2020
Incompetence. I came at 11am to order a whole pizza to go. While waiting for my food, they tell me they ran out of pizza boxes. Are you serious? So I'm told to go to customer service to get a refund. So they can't read the receipt because the ink was so faded. When I finally get my refund they give it to me in cash! For real, cash? She said she could have returned it via credit card but just didn't do it. I never want to come back here again!
Niecy P.
I love Sam's due to the variety of products offered. I tried the Mac & cheese prepared food. It was very close to "My Mom's Mac & Cheese". Delicious!!!
Cindy L.
I am a loyal customer of Sam's Club. The corporation researches the best products and sells them at very reasonable prices. I always check Sam's Club first before buying anywhere else. I am grateful to Sam Walton for the tremendous contribution he made in enabling citizens to purchase excellent products on limited budgets through Sam's Club and Walmart.
Sarah Parrish
I have tried calling the store multiple times for assistance and they never pick up. This is poor customer service.
Katrina Lopez
I too have a negative experience to share about this Sam’s Club location; specifically the cafe. I am also disabled just as the person was in the review last posted about this cafe location. The lady working was extremely rude to me from the start. I was stared at while I was confused. When nothing was said I went to look to see if that also was my slice she was placing by me “that’s not yours!!” with all kinds of attitude and a scowl that words couldn’t describe. This was after yelling at me from behind a customer at the register for my order. I could not hear from that far away. The cafe was not even busy.. I told my daughter that she must have really hated her job because I would swear it was something personal. That’s when I learned that it was personal. This worker has an issue with my other grown daughter apparently. And now because she can not be professional at her job I will no longer be attending the cafe at this location. I have half a mind to find a new place to buy my groceries. I’m not dealing with that every week! I spend over $400 weekly and I surely do not do it to be treated that way. I left the store highly upset.
Katherine P.
I received a delivery of flowers for Mother's Day that were horrible quality!! My adult children couldn't be with me so sent what they hoped to be a cheerful arrangement, the roses and carnations we're opened with petals falling off the roses, with no scent whatsoever but worst of all these jumbo Gerbera daisies were slimy and moldy and rotted off the stems placed in plastic straws. the whole bouquet was filled with moldy leaves at the center which sent me into an acute asthma attack! Even the Eucalyptus was moldy and little bugs came out. Love that my children cared but to Sam's floral, you have RUINED my holiday weekend. Buyer Beware!!! what a waste of money.
Russell V.
Don't like the two tier system, poor and rich card levels, the rich get to get in 2 hours earlier than the poor, when i'm out running around buying things, I can't buy it here, have to wait till ten, I like to do my shopping early without the crowds, at 10 it is already crowded. I started out with a business account, use to get in early, then they changed business people to the poorer class. An then you have to put up with the card nazi's at the door, never felt welcome there. Then there is the pickup fee no matter how much you buy, where other stores is free over $35 purchase. No wonder they are closing down sam's clubs around the country. They just don't understand customer service at all.
Gabe P.
This Sam's is definitely on the smaller side. While in Lynchburg, we came here to pick up a few items. It was pretty easy to get in and out of. I appreciate Sam's for purchasing certain items. Some items just don't make sense to get from here. I was pleased with this visit. I'm sure we will come here again to reload the next time we're in town.
Meghan C.
We were visiting Lynchburg and about to head out when we noticed our tire was dead flat. We stopped by sams club to get the tire fixed and we had our two elderly small pups with us. They wouldn't let them stay in the car while they looked at the tire (which other sams clubs have allowed in a pinch) and then when I tried to take them inside on a leash Tasha wouldn't let me even go in to the tire dept to wait with them. They are service dogs and I have the credentials but of course not on me because none of this was expected. I would normally be fine outside except this morning it was in the teens with the wind chill!! They didn't seem to care. Tasha was kinda rude about the whole thing. I was so upset and the only nice person was Susan who was doing the carts. She talked to someone else and they finally allowed me in out of the freezing cold with the dogs but after quite a bit of an ordeal that didn't need to happen. Where's the compassion?! It's not like we planned on this and still brought our dogs, it was obviously an emergency stop. Would not recommend this place if you're looking for good customer service!
Kim C.
At first I liked Sam's however the other day I witnessed first hand something pathetic. A woman was going to purchase 3 jars of cheese dip, on the shelves were two prices $8.98 and $7.98 - she photographed it, checked the UPCs of many jars, everything was exact. She then went to an store assistant (don't know this women's title but she was standing in front toward the registers. This woman checked on her phone the price needless to say she gave the woman the higher price. The first time I ever saw a store give the higher price vs. the lower price when it was the stores fault/error. I spoke with her briefly afterwards, she said "I am getting rid of my Sams credit card and not shopping here anymore, prices are going up everywhere and you can't tell me for he sake of good customer relations they couldn't give her the lower price ($1). She placed the product back on the shelf and left a basket filled to the brim and over and walked out. The assistant manager was white, brown should length hair, young, and not once smiled. I think flooding the internet with reviews will put a pin in their ass. Pathetic Sams Club is now on the "Screw Consumers List".
E C.
Incompetence. I came at 11am to order a whole pizza to go. While waiting for my food, they tell me they ran out of pizza boxes. Are you serious? So I'm told to go to customer service to get a refund. So they can't read the receipt because the ink was so faded. When I finally get my refund they give it to me in cash! For real, cash? She said she could have returned it via credit card but just didn't do it. I never want to come back here again!