Cleanora

Apr 2023

Our review is similar to many others. We've been using them for years. But recently things have taken a turn for the worse. The guy behind the counter is extremely rude. We asked about a charge and he started screaming at us. He seemed very frustrated in part because of the language barrier, but on the other hand this isn't a way to treat customers (especially since we were not rude to him).

Feb 2023

As of 2023, there is new management. They completely ruined my Burberry scarf, strings were ripped off & ends were shredded. When I spoke to manager, he immediately pointed to cameras & accused me of bringing it to them damaged! Previously, a female employee took photos of the damaged scarf & sent to manager when I told her they ruined it. Manager claimed it was already damaged when I dropped it off, which is completely false. Manager kept trying to blame me & find his video on the day I dropped it off that it was damaged. I waited almost an hour. He was never able to show me the video. Horrible experience coming from this store manager!! He was literally lying to me. They have also shrink our wool & cashmere sweaters too. Had been going here for 15 years prior. Will no longer give them our business!! So disappointing!

May 2022

Do not use these cleaners. I typically use another local cleaner but this location is near my house so I figured I'd give them a try. When I walked in, there was a lady there calmly telling them they ruined her coat and they were just yelling at her that she was wrong. Then they told me it would take 3+ days to clean my two suits and two dress shirts. AND they wanted to charge me just shy of $50 for the six pieces. I saw that and asked to have my clothes back so I could go back to my regular cleaner. They started yelling and cursing at me, but eventually gave me my clothes back. Went across town to my regular cleaner who said they'd have everything ready next day by 3pm and the total was $13.74.