Reviews for Escape Nails and Spa
Write a reviewHours
Monday: 9AM - 7PM
Tuesday: 9AM - 7PM
Wednesday: 9AM - 7PM
Thursday: 9AM - 7PM
Friday: 9AM - 7PM
Saturday: 9AM - 7PM
Sunday: 11AM - 6PM
Tips
price range: average walk-ins welcome accepts credit cards private lot parking gender-neutral restrooms bike parking wheelchair accessible
Ratings
Google: 4.1/5Map & Location
11837 W Broad St, Henrico
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Escape Nails and Spa is a salon located near Wegman's in the Short Pump area. The salon offers a range of services, including gel manicures and pedicures. The atmosphere is described as nice with pleasant decor, and many customers appreciate the friendly and professional staff. Customers have noted that appointments are usually scheduled well, and walk-ins rarely wait longer than five minutes. The basic pedicure lasts a long time, and there are many add-ons available for those who want extra pampering. Recent reviews highlight the attentive service of the technicians, especially one technician named Vianney, who provided a top-notch pedicure with a massage that included soap, lotion, hot towels, and wax. She also offered a shoulder and neck massage before leaving, making the experience feel special. Customers have expressed that they plan to return to see her regularly. The salon provides drinks like fruit, chips, and mimosas during treatments, making the experience more enjoyable. The staff is described as friendly, helpful, and good at conversation, ensuring guests feel comfortable and cared for. Many customers praise the meticulous and precise work, with one mentioning the technician consistently asks about shape, color, and design preferences throughout the service. While some customers have mentioned that the reception staff can be pushy about payment, the overall quality of service from the technicians generally exceeds expectations. Customers have noted that making an appointment is key to receiving top-notch service, and the staff is polite and professional. The salon is especially appreciated by those who love nail art, as the finished nails are both delicate and creative. Overall, Escape Nails and Spa offers a pleasant environment with good customer service, making it a popular choice for those seeking quality pampering experiences.