About Elements Massage
Elements Massage Short Pump offers a therapeutic, handcrafted, and personalized massage experience. Their expert certified therapists focus on delivering massages tailored to the individual needs of their clients. Customers have praised the friendly and knowledgeable staff, the clean and relaxed atmosphere, and the ease of booking appointments through the website. Many have described their massages as the best they have ever had, finding relief and feeling better after each visit. Peyton has received high praise for her amazing skills, leading some clients to join the membership just for her. Tamiya is also noted for her outstanding massages, with clients stating she is among the top masseuses they have experienced. Star has impressed first-time clients with her ability to relieve aches and tight muscles, leaving them feeling like a new person. Yoli is recognized for her professional demeanor and her attentive approach during massages, ensuring comfort throughout the session. However, there have been some mixed experiences. One recent customer expressed disappointment with a prenatal massage, mentioning it ended before the full time was completed. Despite this, the manager reached out to address the issue and offered to rectify the situation, showing commitment to customer service. Overall, Elements Massage Short Pump continues to be a go-to destination for quality massage therapy in Richmond, VA, with many recommending it to friends for the welcoming atmosphere and skilled therapists.
Sadly, my last prenatal massage before baby comes was disappointing. I booked here using their promo for 60 min massage. Massage itself was just okay (didn’t massage the back of my legs and arms but also I was on a wedge so I guess it was difficult to?), but it began at 420 pm and she stopped at 506 pm. Super sad to have ended well before 60 minutes, especially because I could really have used the whole time. Maybe they stopped sooner since I booked using a promo… not sure. I should’ve said something but it’s honestly uncomfortable to have to say something in the moment. I won’t be returning here unfortunately.
I do hate to rate this experience so low...read full review
I felt very good, with the facial, with the massage, the two people who attended me are very kind and make you feel confident, I had a nice experience and I felt very comfortable. I'll recommend it to my friends.
Wonderful helpful staff, owners are lovely and David my massage therapist listened to my request and did exactly what I was looking for. Elements Massage was welcoming, clean, and overall delivered great value.