Elements Massage Short Pump offers a therapeutic, handcrafted, and personalized massage experience. Their expert certified therapists focus on delivering massages tailored to the individual needs of their clients. Customers have praised the friendly and knowledgeable staff, the clean and relaxed atmosphere, and the ease of booking appointments through the website. Many have described their massages as the best they have ever had, finding relief and feeling better after each visit.
Peyton has received high praise for her amazing skills, leading some clients to join the membership just for her. Tamiya is also noted for her outstanding massages, with clients stating she is among the top masseuses they have experienced. Star has impressed first-time clients with her ability to relieve aches and tight muscles, leaving them feeling like a new person. Yoli is recognized for her professional demeanor and her attentive approach during massages, ensuring comfort throughout the session.
However, there have been some mixed experiences. One recent customer expressed disappointment with a prenatal massage, mentioning it ended before the full time was completed. Despite this, the manager reached out to address the issue and offered to rectify the situation, showing commitment to customer service. Overall, Elements Massage Short Pump continues to be a go-to destination for quality massage therapy in Richmond, VA, with many recommending it to friends for the welcoming atmosphere and skilled therapists.
Emily was great! I know she specializes in deep tissue massage, but she did an excellent job adjusting to what I was looking for—a softer, more relaxing massage. She checked in when needed and really listened to my feedback. She also worked on a few sore spots using deep tissue techniques without ever making it uncomfortable or painful. It was a great balance of relaxation and targeted work. I would definitely recommend Emily!
I’ve been coming here for a few years for massages and recently experienced one of the best facials I’ve ever had. It was so relaxing I fell asleep for a few minutes. I’ve had facials spas that cost $300+ and Austin’s service and skills matched that.
I had a wonderful experience at Elements Massage. I would like to thank the entire team for their excellent service, and especially Ellie. She was absolutely amazing, professional, kind, and very attentive. The massage was excellent, and I felt so relaxed afterward. I truly appreciate her hard work and the great experience she gave me. I will definitely be coming back!
11709 West Broad Street, Richmond, VA 23233
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