United Rentals

Oct 2021

Our account manager Grant Walker did an amazing job coordinating our equipment availability and delivery schedule with the local Richmond Branch. And the local Branch did a great job fulfilling the order. Zack did a great job getting the tools in that were required and communicated with us constantly on how things were progressing.

Oct 2021

Experience was quick and professional. Ryan Kreamer booked my rental over the phone with me and had the machine delivered on site on time. Driver was courteous and thoughtful with the delivery. 10/10 all the way around.

Oct 2021

I scheduled the rental through the United Rental web site, only to find out that I was the third person who had booked online for the rough-terrain forklift for that day. However, United Rental was able to find me an extending-boom forklift from another, closer site in Richmond for the same price. This was actually a better unit for our needs. However, I was not informed that I was dealing with a different franchise company and site. The dispatcher for United Rentals dealer General Equipment & Tools in Glen Allen, VA was great to work with and really helped us as we were dealing with a TBD delivery time. The equipment worked fine and more than met our needs for the job....read full review