Zerorez Carpet Cleaning Fredericksburg & Prince William

Nov 2022

I used to love this company. But their customer service sucks. I was sent a text the night before to confirm my appointment for 8-1030. After I confirmed I received a text asking if I could do 1030-1. I said no 8-1030 is better. So come 1030 still no call from the technician I called the company and they said he's still far away from u and won't be there until 1pm. They said they were busy and got behind. I'm sorry if I'm supposed to be one of the first appointments how do u get behind? Also isn't it interesting how they went ahead and pushed my appointment back anyways after I said no. The lady on the phone said there was nothing they could do but give me $10 off really...read full review

Oct 2020

Thanks for a great cleaning experience! We appreciate your patience with scheduling as well. We had to reschedule twice due to dog sitting. Zerorez was flexible. Our technician Oscar was personable and professional. Great job! Our room and stairs look great! And we really appreciate the military discount.

Jul 2020

Updated review!After my initial review the owner called and apologized for their problem. Turns out an employee had a life gets in the way issue, which understandably happens! Good call with the owner and we rescheduled to today. They were right on time and did a fantastic job, our technician Steve was just terrific great work ethic and while not his fault he continued to be apologetic. Things happen and some are unavoidable in this case I think even when life gets in the way care enough to notify someone above you to make sure you have passed the baton before so the business can continue without you. My only reason for not giving 5 stars. But I would say since they learned...read full review