Rotech

Mar 2024

This company could not locate the parts of my file for a cpap order for over 3 months. I called and each time they struggled to find my information and each time they said they didn’t have the sleep study yet my sleep doctor faxed it 3 times and I actually watched my pc fax it and get confirmation. One employee said yes she found the sleep study and demographics and it would be another week but then 2 weeks later nobody recalled getting them and said they’d have to call the doctor again. Is it too much to expect medical supply businesses to be expedient and meticulous on documentation? I don’t think so. Don’t use this company if it’s something you really need....read full review

Sep 2023

I had a CPAP order placed by my doctor in April. I would call the company and ask about the order and IF someone answered the phone, I was told it was on order.I was told to come pick it up in June and when I came by they said it wasn't here yet.Three months later after calling and chatting with the national help desk, I found that someone named Carmen voided my order in late May.I asked my doc to order with another company. I went with Rotech because this other company wasn't great either. They are the gold standard compared to Rotech.I am going to send a letter to corporate documenting everything once I get my CPAP from another company.

Feb 2023

I have had a terrible experience with this company from day one! They never give an accurate time to drop off your equipment or for pick up. My Dad had Medicare/Medicaid that covered his equipment at 100%, yet Rotech forced me to pay them a Copay when they dropped the equipment off. We used their hospital bed for about one week. It has been well cared for. Now My Dad had to be placed in a LTC Facility..So, I received a threatening letter from Rotech a few days later saying that they wanted their equipment back...in good working condition...or they will charge me full price for it...and that I will not receive my Copay back. I will not be using this company in the future.