About MyEyeDr.
MyEyeDr. offers a mix of eye care and eyewear experiences for customers. Many clients appreciate the thoughtful care received during their visits. The eye care professionals are noted for their attention to detail, providing personalized care that leaves a positive impression on clients. Customers have reported positive experiences with the staff's professionalism and the quality of eye exams. The process of selecting new glasses is often described as enjoyable, with fair pricing and the intent to return in the future. Customers have also praised the staff's dedication to addressing any issues, such as staying after hours to assist with lens adjustments. However, there have been some concerns regarding the timeliness of service, particularly with the order and arrival of glasses. While some customers have experienced significant delays, the staff's willingness to address problems and provide refunds has been appreciated, though it does not fully alleviate the frustrations. Overall, MyEyeDr. is seen as a place with potential, offering quality care and a solid selection of eyewear. Customers are encouraged to weigh the good service against potential hurdles when considering MyEyeDr. for their eye care needs.
I've been going to the Barracks Rd location of My Eye Dr since the old Primary Eye Care days (so, since about 2005). After this year's exam, Donald assisted with finding my next pair of frames. He was very helpful. He also assisted me at pick-up, two weeks later, and was able to correct a mistake by the lab (wrong color frames) during the pick-up visit.
Had tried other eye doctors and have had no luck. They gave me direction on a suspected eye condition and will help point me in a direction of a specialist, all around great job from the staff, especially Donald when looking for a new pair of glasses!
I love this practice! Dr. Henderson is the best and his team took great care of me! Special thanks to Donald for helping me pick the perfect frames and for bonding with me over our favorite color! I have been a patient for over 10 years and I plan to continue working with them for as long as possible.