Florists in Arlington picked by BestProsInTown
“I was not able to attend my family member's interment ceremony, but was able to order flowers over a month in advance. Other family members let me know that the arrangement was onsite and beautiful. I appreciate the professionalism!”
“I am disappointed by my experience today. I drove about 20 minutes to visit after seeing so many positive reviews. The plants were beautiful and reasonably priced, which made me excited to shop there.
Unfortunately, the customer service did not match the reviews. As someone who is new to plant care, I had a few questions, and the woman working around 4:00 PM on Wednesday, June 24 seemed very disinterested and unwilling to help.
The interaction that ultimately made me leave happened at checkout. I realized I had forgotten my wallet in my car and politely explained that I would be right back. Her response felt annoyed and dismissive, and she appeared to roll her eyes. There was only one other customer in the store, so the reaction caught me off guard.
I was nothing but friendly and respectful throughout my visit, so I left feeling uncomfortable and unwelcome. By the time I got back to my car, I no longer felt like returning to complete my purchase.
The plants themselves were lovely, but customer service is a big part of the overall experience, and unfortunately that was lacking during my visit.
EDITED:
I wanted to update my review because REWILD went above and beyond to make things right. They reached out after my original review and gave me a gift card, so I decided to stop by again.
I’m happy to say I had a completely different experience this time. The same employee I had originally complained about was working, and she was more than helpful. She was kind, attentive, and made my visit enjoyable. I may have jut caught her in an off moment or simply been having a bad day when I first visited
I really appreciate the way the owner handled the situation and their commitment to customer service. It says a lot about a business when they take feedback seriously and make an effort to make things right. I’m glad I gave them another chance. :)”
“Wonderful experience working with Gelila & her team. She absolutely made my vision come true for my sister’s baby shower and was willing to work with me for my budget. The quality of flowers were exquisite (I had gotten some extra hydrangeas for other decoration from Trader Joe’s and they simply did not compare). Can’t recommend her enough!”
