I worked with Aki for several weeks as I went down the process of receiving goodwill from Nissan to fix my car’s transmission. She was incredible throughout the process and I couldn’t recommend a better person for this role!
Tiger Williams
Dec 2025
Great Sales team
Shavonne McNeill
Nov 2025
11/25 upon check in for my 830am appt to have my daughter car serviced. I was greeted by Wasi Biru I told him what was needed he told me what I needed to pay for. I TRIED to explained to him that I paid for the service plan when purchasing the vehicle. HE INSISTED TO TELL ME WHAT I DIDN’T HAVE! Service advisor next to him Mr. Kevin Suggested he scroll down…AND THERE GOES THE EXTENDED PLAN I PAID FOR!! This made Wasi angry and no longer wanted to assisted me!! Pushed all of my items over to Mr. Kevin to continue my check in. Wasi Biru is EXTREMELY RUDE and def needs some customer service training. Passport this is NOT the customer service I received when we purchased the vehicle!!
Vernon Cochran
Nov 2025
If anyone ever visit passport Nissan for service, I highly recommend working with Mary. Thank you, Mary and the entire passport, Nissan service department for providing excellent service.
Therese Blaylock
Nov 2025
Passport Nissan of Alexandria is the best! I was told at a previous MD Nissan that I did not have a warranty. Walter from Passport looked it up and explained I do have a warranty, which saved me quite a bit of money. I needed multiple repairs and my windshield replaced on my Kicks. Walter explained all work needed without pushing me to do anything that wasn’t needed. He also arranged for Champion Autoglass to replace my windshield at the dealership while the rest of the work was being done on my car. I received consistent updates and pricing was exactly what was discussed, no extra charges or fees. They returned my car washed and in excellent working order. I will definitely go back for any future needs for my car.
Dean Nezam
Oct 2025
Mary at the service department is absolutely amazing! Attention to detail and made me feel at home bringing my car to them. I even drove the extra 20 minutes just to come to this NIssan. Thank you again for your help!
Bml Retired
Oct 2025
Really friendly. Really worked with me trying to get my car fixed. I could not pick it up because my foot is broken.So my brother had to get it. He's been driving around for a couple of weeks, so as far as I know it's in good shape.
Pat Canfall
Oct 2025
Excellent service was provided by Wasi Biru
Monica Atkinson
Oct 2025
Wasi is my favorite team member. I appreciate his advice, customer service, and him getting me serviced quickly when I had time constraints.
Richard Maylor
Oct 2025
Just bought me a Nissan and I have to give a massive shout-out to Cristopher Benitez! From start to finish, the experience was smooth, zero-pressure, and genuinely easy. Cristopher is the definition of professional—he knows the inventory inside and out, answered every question honestly, and worked with serious efficiency to get the deal done. If you want a cool, straightforward car-buying experience without the usual dealership hassle, ask for Cristopher. Highly recommend this guy!
Zachary Burton
I worked with Aki for several weeks as I went down the process of receiving goodwill from Nissan to fix my car’s transmission. She was incredible throughout the process and I couldn’t recommend a better person for this role!
Tiger Williams
Great Sales team
Shavonne McNeill
11/25 upon check in for my 830am appt to have my daughter car serviced. I was greeted by Wasi Biru I told him what was needed he told me what I needed to pay for. I TRIED to explained to him that I paid for the service plan when purchasing the vehicle. HE INSISTED TO TELL ME WHAT I DIDN’T HAVE! Service advisor next to him Mr. Kevin Suggested he scroll down…AND THERE GOES THE EXTENDED PLAN I PAID FOR!! This made Wasi angry and no longer wanted to assisted me!! Pushed all of my items over to Mr. Kevin to continue my check in. Wasi Biru is EXTREMELY RUDE and def needs some customer service training. Passport this is NOT the customer service I received when we purchased the vehicle!!
Vernon Cochran
If anyone ever visit passport Nissan for service, I highly recommend working with Mary. Thank you, Mary and the entire passport, Nissan service department for providing excellent service.
Therese Blaylock
Passport Nissan of Alexandria is the best! I was told at a previous MD Nissan that I did not have a warranty. Walter from Passport looked it up and explained I do have a warranty, which saved me quite a bit of money. I needed multiple repairs and my windshield replaced on my Kicks. Walter explained all work needed without pushing me to do anything that wasn’t needed. He also arranged for Champion Autoglass to replace my windshield at the dealership while the rest of the work was being done on my car. I received consistent updates and pricing was exactly what was discussed, no extra charges or fees. They returned my car washed and in excellent working order. I will definitely go back for any future needs for my car.
Dean Nezam
Mary at the service department is absolutely amazing! Attention to detail and made me feel at home bringing my car to them. I even drove the extra 20 minutes just to come to this NIssan. Thank you again for your help!
Bml Retired
Really friendly. Really worked with me trying to get my car fixed. I could not pick it up because my foot is broken.So my brother had to get it. He's been driving around for a couple of weeks, so as far as I know it's in good shape.
Pat Canfall
Excellent service was provided by Wasi Biru
Monica Atkinson
Wasi is my favorite team member. I appreciate his advice, customer service, and him getting me serviced quickly when I had time constraints.
Richard Maylor
Just bought me a Nissan and I have to give a massive shout-out to Cristopher Benitez! From start to finish, the experience was smooth, zero-pressure, and genuinely easy. Cristopher is the definition of professional—he knows the inventory inside and out, answered every question honestly, and worked with serious efficiency to get the deal done. If you want a cool, straightforward car-buying experience without the usual dealership hassle, ask for Cristopher. Highly recommend this guy!