I was completely satisfied with my carpet steam cleaning. The technician was friendly and knowledgeable. Close attention was paid not to scuff any walls - perfect.
Pierre Jolicoeur
Jul 2024
The first time using the company, the service was excellent. The technician was knowledgeable and helpful in ensuring I understood the process and services. I would recommend them 10/10.
Leah Pound
Jul 2024
The services provided by Feet Up carpet cleaning is not a standard steam cleaning that is on par with industry standards. The technician was in and out of our home in less than 40 mins to complete a 1600 sq foot (6 rooms plus two flights of carpeted staircases). The carpet was not wet after the service. Their technician knew I wouldn’t be in house after the service and took advantage of that fact. They failed to realize that our realtor inspected the work within 15 mins of leaving and was horrified at their “work”. There was debris left that would have easily been picked up even with a simple steam clean (no shampoo).
Either their technician scammed me or their company’s standard of cleaning is far below other company’s. Skip this one and choose a recommended company from a friend - don’t make our mistake.
They also have failed to provide a refund for $325 for the service. As far as we can tell, he just rolled the machine over the carpet to make it look like he did something.
***edited to reply to their below response***
The promised service was not provided. The customer service rep I spoke to on the phone admitted he was unable to confirm to me standards of quality work since he was not actually a technician, so I’m very unsure the point of the conversation except to upsell a service that wasn’t provided in the first place.
If a company is unable to provide a single customer with a refund for poor service, then the company has bad business practices.
The only way to rectify the situation is a full refund. Feet Up has not done that yet.
Last note: I was told repeatedly that I “didn’t understand the service” I purchased - aka, two reps continued to gaslight me. In at least 3 conversations, once my husband stepped in, both representatives’ tones changed and further action was attempted. Hate to say it, but I felt subtle hints of sexism in their customer service.
Lauren Dudzinski
Jul 2024
WOW!!!! Walfred did an AH-MAZ-ING job and made all the carpets look like new again. He was kind. Professional and very nice to have int he house.
Alden Armstrong
Jun 2024
I found the couch cleaning service to be just okay. They did clean my couch, but the results were not as impressive as I hoped. The staff was friendly enough, but the overall experience was average. I might look elsewhere next time.
Jay
May 2024
Friendly, fast, and professional.
Joyce Nepomuceno
May 2024
Great service! Its my second time cleaning with them and I love it! Employees very polite and friendly!!
Apearre Radeff
May 2024
Book with absolute caution.
Update (same day post-service): Technician didn’t start services until an hour post-late-arrival time. Technician was on phone entire beginning of appointment and asked if WiFi was available. I’d think an appointment you’re an hour late to would be your priority.
My appointment was booked at least 2-3 months out in advance for a 12pm-2pm arrival time. The day of, customer service calls to inform me the technician will arrive closer to 2pm. It is now 20 minutes past with no technician in site. I called to confirm an arrival time and after “checking with the technician”, they stated they have completed their previous client and are on the way. I was told this two hours ago. I now I’m left staying even longer—having wasted a whole day waiting on them—for a gosh-knows-how-long service cleaning time. They couldn’t even provide an ETA without me asking incessantly. Finally after putting me on hold for 10 minutes, he stated arrival time wouldn’t be for another HALF HOUR. It is now 2:30pm. They offered $10 off for a whole morning, afternoon, and early evening wasted. For a service that supposedly prides itself on timeliness and quality, my experience has been subpar from the very beginning. Gross.
Trisha McKee
May 2024
I had a great experience with Feet Up Carpet Cleaning of Alexandria for upholstery cleaning. The team was professional and very thorough. They did an excellent job on my sofa and chairs. The fabric looks refreshed and smells great. Maybe they can refresh my sense of humor too. I’m very satisfied with their service and will be recommending them to others.
Vernon Marriott
Apr 2024
Feet Up Carpet Cleaning of Alexandria was a lifesaver. After a birthday party went wild, our carpets were a disaster. They were efficient, friendly, and incredibly thorough. Not all the stains came out, but the improvement was beyond my expectations.
Morrill Marston
I was completely satisfied with my carpet steam cleaning. The technician was friendly and knowledgeable. Close attention was paid not to scuff any walls - perfect.
Pierre Jolicoeur
The first time using the company, the service was excellent. The technician was knowledgeable and helpful in ensuring I understood the process and services. I would recommend them 10/10.
Leah Pound
The services provided by Feet Up carpet cleaning is not a standard steam cleaning that is on par with industry standards. The technician was in and out of our home in less than 40 mins to complete a 1600 sq foot (6 rooms plus two flights of carpeted staircases). The carpet was not wet after the service. Their technician knew I wouldn’t be in house after the service and took advantage of that fact. They failed to realize that our realtor inspected the work within 15 mins of leaving and was horrified at their “work”. There was debris left that would have easily been picked up even with a simple steam clean (no shampoo).
Either their technician scammed me or their company’s standard of cleaning is far below other company’s. Skip this one and choose a recommended company from a friend - don’t make our mistake.
They also have failed to provide a refund for $325 for the service. As far as we can tell, he just rolled the machine over the carpet to make it look like he did something.
***edited to reply to their below response***
The promised service was not provided. The customer service rep I spoke to on the phone admitted he was unable to confirm to me standards of quality work since he was not actually a technician, so I’m very unsure the point of the conversation except to upsell a service that wasn’t provided in the first place.
If a company is unable to provide a single customer with a refund for poor service, then the company has bad business practices.
The only way to rectify the situation is a full refund. Feet Up has not done that yet.
Last note: I was told repeatedly that I “didn’t understand the service” I purchased - aka, two reps continued to gaslight me. In at least 3 conversations, once my husband stepped in, both representatives’ tones changed and further action was attempted. Hate to say it, but I felt subtle hints of sexism in their customer service.
Lauren Dudzinski
WOW!!!! Walfred did an AH-MAZ-ING job and made all the carpets look like new again. He was kind. Professional and very nice to have int he house.
Alden Armstrong
I found the couch cleaning service to be just okay. They did clean my couch, but the results were not as impressive as I hoped. The staff was friendly enough, but the overall experience was average. I might look elsewhere next time.
Jay
Friendly, fast, and professional.
Joyce Nepomuceno
Great service! Its my second time cleaning with them and I love it! Employees very polite and friendly!!
Apearre Radeff
Book with absolute caution.
Update (same day post-service): Technician didn’t start services until an hour post-late-arrival time. Technician was on phone entire beginning of appointment and asked if WiFi was available. I’d think an appointment you’re an hour late to would be your priority.
My appointment was booked at least 2-3 months out in advance for a 12pm-2pm arrival time. The day of, customer service calls to inform me the technician will arrive closer to 2pm. It is now 20 minutes past with no technician in site. I called to confirm an arrival time and after “checking with the technician”, they stated they have completed their previous client and are on the way. I was told this two hours ago. I now I’m left staying even longer—having wasted a whole day waiting on them—for a gosh-knows-how-long service cleaning time. They couldn’t even provide an ETA without me asking incessantly. Finally after putting me on hold for 10 minutes, he stated arrival time wouldn’t be for another HALF HOUR. It is now 2:30pm. They offered $10 off for a whole morning, afternoon, and early evening wasted. For a service that supposedly prides itself on timeliness and quality, my experience has been subpar from the very beginning. Gross.
Trisha McKee
I had a great experience with Feet Up Carpet Cleaning of Alexandria for upholstery cleaning. The team was professional and very thorough. They did an excellent job on my sofa and chairs. The fabric looks refreshed and smells great. Maybe they can refresh my sense of humor too. I’m very satisfied with their service and will be recommending them to others.
Vernon Marriott
Feet Up Carpet Cleaning of Alexandria was a lifesaver. After a birthday party went wild, our carpets were a disaster. They were efficient, friendly, and incredibly thorough. Not all the stains came out, but the improvement was beyond my expectations.