Xima Software

Like a reviewer from 2018, I found the software did not accurately report calls. I've had a ticket open with them for over three months with little to no response or troubleshooting. I've tried escalating the issue and now they're just ghosting me. Over the last two months I've asked for updates and left messages with the tech, their manager, and even with the VP over engineering. No responses. I've never worked with a more unprofessional company. I DO NOT recommend using their software or support.😡

Have had the software for over 1 year now and it still doesn't reflect real-time agent status accurately. XIMA support is less than acceptable, while in the midst of looking into why call recording stopped on 2/3 of the staff the support rep emailed me to inform me that he had another scheduled meeting coming up and would 'get back on when he got a chance'. In the meantime, calls are not recorded leaving my department vulnerable. I can't wait to replace Chronicall with another software platform developed by a company that will provide a quick response and resolution to performance issues

Jan 2017

Fabulous place. Not afraid to do what's right without being intimidated no matter how difficult the task may be.