Preferred Service Heating, Cooling and Caring

Let me tell you about Preferred Service Heating and Cooling. Our furnace decided to stop working Saturday night. I had a tech come out and look at it. They said it was done wouldn’t work ever again. I called around got quotes and said it would be a week or two before they could get me in their schedule. I called Steve at Preferred and he said how about Monday? I was shocked. The level
Of professionalism and expertise his techs
Had was amazing. Issac and Devin thank you for being amazing at what you do. I know that price is always a common concern when it comes to these kinds of purchases. But I would pay them more because I know it is done correctly... read full review

We had a gas leak start late at night on our furnace. We turned everything off and next day I contacted Steve of Preferred Service Heating, Cooling, and Caring. Best decision ever!!! Steve walked me through what to do and who to call to get gas assessed. Then went out of his way before end of day to squeeze us in to get it fixed before the cold weather kicked back in. Next day did a follow up call to check if everything was satisfactory. Have not seen this kind of service, dedication, or commitment to make sure a customer is taken care in a LONG TIME!!!. Will definitely be calling Steve of Preferred Service Heating, Cooling, and Caring for anything further that I need.... read full review

9.24.2025 follow up - Steve cares! Had a piece of metal protruding where the filter is inserted. Steve took it apart, fixed it, and ensured other parts were working properly. He said it was follow up and did not charge. Professional care and integrity!

Steve did a great job walking me through remote trouble-shooting and problem root cause identification prior to the scheduled call-out. Once here, ne reviewed thoroughly and considered different options. He also demonstrated one of the root cause issues as prolonged use (a year) of new air filters for which the material is too thick. Upon consulting me and my preference, we agreed on a solution which... read full review