Standard Optical - West Valley Eye Doctor

Jan 2024

So, the girl who was helping you was named Melissa. It seems like there was a bit of miscommunication about the available locations. It's definitely important for customer service representatives to be aware of the availabilities and communicate them clearly. It can be frustrating when you find out later that the location you wanted is fully booked. It would be great if they could proactively provide that information instead of waiting for you to ask. Also, it's always helpful when customer service representatives follow up or call back instead of just hanging up. It shows that they care about resolving any issues or concerns. Hopefully, they can improve their system...read full review

Dec 2022

I personally have never been here but based on some of these “lowest” reviews I won’t be anytime soon. As someone with anxiety related to people poking my eyes and touching my face bad reviews like these stick out to me. It seems there’s a common trend that these comments are all referring to rude customer service and issues from staffing rather than the actual dr themselves. If I had a business I would take better care to ensure my staff held the same standard and it seems the standard of this staff is very low, if this isn’t a problem for the practicing dr., that’s the first problem. On to continue my search for a respectable, reputable eye dr. with equally...read full review

Dec 2022

This is by far the best Eye Wear Company. Such a friendly environment and provide great customer care. Jovanna was amazing with helping me schedule an appointment that worked out with my schedule. I highly recommend this place.