About Olympus Family Medicine clinic
Olympus Family Medicine clinic continues to provide quality healthcare services with a team of excellent practitioners, including doctors, nurses, and PA's. Patients appreciate the caring and non-judgmental approach of some of the healthcare providers. The clinic has received high recommendations from patients for its healthcare services and staff. Patients have shared positive experiences with the friendly and helpful front office staff, efficient nurses, and well-organized operation. The clinic has also been praised for its exceptional service, such as when the staff, including a doctor, went above and beyond to retrieve a patient's lost keys from a storm drain in the parking lot. While some patients have experienced long wait times and frustrating communication with the admin staff, the clinic continues to strive for improvement. Patients have highlighted the exceptional care provided by Dr. Cathy Coates, who is described as caring and invested in their overall health. The clinic also has other great providers, such as Dr. Jeffereds and Dr. Quinn, who have received positive feedback from patients. The clinic's phlebotomist has been praised for their friendliness, efficiency, and skill in drawing blood without any issues. However, some patients have expressed frustration with the new requirement to schedule a separate appointment for medication refills, rather than being able to request them during their annual physical.
Great place to seek medical care. I appreciate the care the staff gives and the user portal is convientient and the facility is top notch. couldn't reccomend Olympus Family Medicine enough.
Last Friday I called in to get COVID shot, the front desk said they had shots available to give if I could hurry in that day. After calling out of work to receive the shot, the Nurse attendent was strongly irritated at the request, couldn't explain the gap in information and refused to serve me stating clinic policy which was the opposite knowledge provided by the front desk.
Not the first time I've seen lack of communication across teams here. Great Doctors but consistently lacking helpful client service. Hopefully they can fix this in the future.
Olympus is truly a bizarre experience. Every single invoice from this company has gone to a collections agency who will text me that I owe them money. I don't know if half of them are scams. I hate to say this, but this place should not be in business, especially with how they refuse to improve their billing services. Most companies wouldn't survive under these conditions. It's hard to imagine a clinic this bad without them actively trying to win the title as Utah's worst doctor's office.