We used this service in 2021 and had to use their faucet or it would not be guaranteed. This is the second time we needed someone to come out and fix the faucet, but the phone is always busy and no response via email. Are they still in business???Services: Toilet repair
J Rice
May 2022
Don't trust any of these reviews. These guys, Jon Maciel and Andy Abrams are scammers. They were hired to hook up water and sewer lines on the exterior of a new project in SLC. On the sewer, they ended up charging $4,000 more than their bid. On the water line, they didn't follow the plans and ended up not pulling a permit and therefore not having the job inspected. They also didn't have the city install the right meter and they didn't hook it up in the right location. They won't come back to correct the situation, so we are out $20,000 that we paid them.
Jim Cannon
Apr 2022
Excellent!!! After the city contacted me about a possible leak in our main water line I found Big John's. I am completely satisfied with the service we received. The crew who came, Gusto and Spencer, saved us a ton of money. What I thought was going to be a complete line replacement, after crawling under my house, they identified as a much less extensive of a problem. I highly recommend Big John's.
Sonya Pupunu
Mar 2022
We noticed a bad smell and leaking coming from the toilet in our basement. (House was built in 1979). After the first plumber came and removed the toilet to do a camera inspection of the sewer line he found that the flange on the toilet was gone. He gave us several different quotes which involved replacing the closet bend (involving concrete cutout and repair) along with spray liner 30 feet of cast iron. He showed us that their was approx. 2 inch offset in connection from cast iron to PVC outside. He also gave us quote to replace all the plumbing under the house. After the price shock of these quotes (thousands of dollars) we decided to sit on this for a while and get some more quotes and opinions. We called two more plumbing companies and they gave us different quotes (thousands of dollars) and different solutions to the problem. Each of their solutions involved trenching in our yard, but they each found different items they said we needed to fix immediately. I didn't feel good about any of them and wondered why 3 different plumbing companies could see different things in my pipe. I decided to look for another company and found Big John's online. Gusto came out and did a camera inspection and told me that I did not need to spend thousands of dollars to line my pipe or replace the closet bend. He said those other companies were using scare tactics. Gusto replaced the flange so that when we are ready to remodel the bathroom we can install our new toilet. Thanks again for being honest with us and saving my yard from trenching.Service: Plumbing pipe repair
Mapuna Finau
Mar 2022
Late evening call and Jon came right away. He found out the problem and knew exactly what he needed to fix it. The whole faucet for my tub was broken and water was stuck on. Jon was professional and went above and beyond to make sure everything was taken care of quick and right. From crawling into a space to turn off main water to driving to the store and back to get the necessary parts. He made sure I knew what was going on and did a great job. I will be recommending him to everyone in my neighborhood. CALL BIG JOHNS FOR ALL YOUR ISSUES.
Jeff Rosell
Oct 2021
Big John bailed me out on a nightmare of a project fixing an old sewer line, and was very helpful with great communication throughout the whole process, even working with me on reducing some of the cost by doing the digging and backfill myself. Even after the initial work was complete, there were some small leaks and John came right back the next day to ensure everything was 100%. John will always be getting my first call for any plumbing work in the future.
Kirk Flegal
Sep 2021
Good service
Daniel Jensen
Sep 2021
Awesome experience
Emily Lynn H.
Sep 2021
Friendly, personable, affordable, worked with our finances, we will be definitely be lifetime customers. Thank you!
mike wheeler
Sep 2021
These guys are the people that you want to do any kind of job on your house, Very affordable and very good workmanship. Looking forward to seeing them again.
Monday: Open 24 hoursTuesday: Open 24 hoursWednesday: Open 24 hoursThursday: Open 24 hoursFriday: Open 24 hoursSaturday: Open 24 hoursSunday: Open 24 hours
Kim Treadway
We used this service in 2021 and had to use their faucet or it would not be guaranteed. This is the second time we needed someone to come out and fix the faucet, but the phone is always busy and no response via email. Are they still in business???Services: Toilet repair
J Rice
Don't trust any of these reviews. These guys, Jon Maciel and Andy Abrams are scammers. They were hired to hook up water and sewer lines on the exterior of a new project in SLC. On the sewer, they ended up charging $4,000 more than their bid. On the water line, they didn't follow the plans and ended up not pulling a permit and therefore not having the job inspected. They also didn't have the city install the right meter and they didn't hook it up in the right location. They won't come back to correct the situation, so we are out $20,000 that we paid them.
Jim Cannon
Excellent!!! After the city contacted me about a possible leak in our main water line I found Big John's. I am completely satisfied with the service we received. The crew who came, Gusto and Spencer, saved us a ton of money. What I thought was going to be a complete line replacement, after crawling under my house, they identified as a much less extensive of a problem. I highly recommend Big John's.
Sonya Pupunu
We noticed a bad smell and leaking coming from the toilet in our basement. (House was built in 1979). After the first plumber came and removed the toilet to do a camera inspection of the sewer line he found that the flange on the toilet was gone. He gave us several different quotes which involved replacing the closet bend (involving concrete cutout and repair) along with spray liner 30 feet of cast iron. He showed us that their was approx. 2 inch offset in connection from cast iron to PVC outside. He also gave us quote to replace all the plumbing under the house. After the price shock of these quotes (thousands of dollars) we decided to sit on this for a while and get some more quotes and opinions. We called two more plumbing companies and they gave us different quotes (thousands of dollars) and different solutions to the problem. Each of their solutions involved trenching in our yard, but they each found different items they said we needed to fix immediately. I didn't feel good about any of them and wondered why 3 different plumbing companies could see different things in my pipe. I decided to look for another company and found Big John's online. Gusto came out and did a camera inspection and told me that I did not need to spend thousands of dollars to line my pipe or replace the closet bend. He said those other companies were using scare tactics. Gusto replaced the flange so that when we are ready to remodel the bathroom we can install our new toilet. Thanks again for being honest with us and saving my yard from trenching.Service: Plumbing pipe repair
Mapuna Finau
Late evening call and Jon came right away. He found out the problem and knew exactly what he needed to fix it. The whole faucet for my tub was broken and water was stuck on. Jon was professional and went above and beyond to make sure everything was taken care of quick and right. From crawling into a space to turn off main water to driving to the store and back to get the necessary parts. He made sure I knew what was going on and did a great job. I will be recommending him to everyone in my neighborhood. CALL BIG JOHNS FOR ALL YOUR ISSUES.
Jeff Rosell
Big John bailed me out on a nightmare of a project fixing an old sewer line, and was very helpful with great communication throughout the whole process, even working with me on reducing some of the cost by doing the digging and backfill myself. Even after the initial work was complete, there were some small leaks and John came right back the next day to ensure everything was 100%. John will always be getting my first call for any plumbing work in the future.
Kirk Flegal
Good service
Daniel Jensen
Awesome experience
Emily Lynn H.
Friendly, personable, affordable, worked with our finances, we will be definitely be lifetime customers. Thank you!
mike wheeler
These guys are the people that you want to do any kind of job on your house, Very affordable and very good workmanship. Looking forward to seeing them again.