Service Department at Ken Garff Volkswagen Orem

Maybe somebody knows him or maybe somebody just needs a recommendation for car services! My daughter brought her car out to Utah (from MN) this year for school. It’s been only a few weeks there and her biggest fear came true… She had to take it in for service because of an issue she was having with her a break warning light. The guy that helped her was absolutely amazing and went so far above and beyond! I was almost in tears as she told us the story. Unfortunately, she was so nervous that she didn’t catch his name. But this guy took the time to recognize that he had a very nervous young adult who knew absolutely nothing about cars. He did not try to take advantage of the situation or make her feel dumb. He put on his “dad hat” and took care of her! I am so incredibly thankful for him. It’s been a really hard few days with all that has transpired in Utah and I think her experience with him today will be something that sticks with her for a lifetime. It’s a good reminder that small acts of kindness can be incredibly impactful… We never really know what a person is going through and how powerful our kindness can be. Thank you!!

The team here exceeded my expectations in every way. A big thank you to Roy, Katie, and JC for taking such good care of me and my Jetta. I came in without an appointment in the afternoon and was helped right away. Roy listened to my concerns with patience and understanding. JC completed thorough diagnostics and took the time to answer each one of my questions after telling me what he found.
This crew made a real positive difference for me on a tough day. I so appreciate this location's committment to high-quality service and clear communication.

Called and got a same day appointment, they were very helpful and thorough check on my car. Very pricey solutions, but great staff and quick turnaround in necessary circumstances. Would recommend!