About Royalty Auto - mobile auto repair & maintenance
Royalty Auto is a mobile auto repair and maintenance service dedicated to providing top-notch service and convenience to its customers. The company prides itself on transparency, allowing customers to observe the entire repair process. Royalty Auto guarantees the lowest prices and will even match competitor quotes. Customers praise the company's prompt and efficient service. Technicians, like Dakota, are described as friendly, knowledgeable, and capable of quickly diagnosing and resolving issues. One customer highlighted the technician's ability to fix a car problem on a snowy Sunday, emphasizing the company's commitment to customer service even in challenging conditions. Another customer appreciated the speed and affordability of the service, noting that the repair was completed quickly and at a great price. They were particularly impressed with the technician's ability to fix a trunk issue without the need for expensive parts. While some customers have experienced delays in service due to unforeseen circumstances, the company emphasizes its dedication to quality and responsiveness. They strive to communicate effectively with customers and address any concerns promptly.
Setting up an appointment was very easy and I was kept updated on ETA. Dakota is the best! He showed up as promised (on a snowy Sunday at that) and diagnosed the issue with my car. He remedied the problem quickly and effectively. Top notch work, friendly, and at a fair and reasonable price. I highly recommend Royalty Auto! 10✨Update: 2 months later the car is still running great! Very satisfied with choosing Royalty Auto.
I wish I could tell people about the service and the price like the other good reviews but I haven't received any. I initially called around noon and was told they could be available around 4:30pm and to call back so I did. they then told me they had another job that was taking more time which I understand as they do repairs for people stranded and was given an appointment time of 6pm. after waiting until almost 8pm with no communication about them missing the appointment, I called back to get an update and asked them to call me a little before the new appointment time at 9pm because they were still working on another job. which again, I understand there are more emergency...read full review
My trunk wouldn’t open and we were worried we would have to buy a part or something. They came by and fixed it super quick. They were super nice and great to work with, and the price was great!