About BMW of Murray Service Department
BMW of Murray Service Department is renowned for its exceptional service, prompt notifications, and state-of-the-art facility. The highly qualified technicians, including McKay, are honest, knowledgeable, and dedicated to providing top-tier customer service. The service writers and staff, such as Kirk and Kaiden, go above and beyond to satisfy clients, making them loyal for life. The service center is clean, quiet, and equipped with advanced technology, including video overviews of the maintenance process. Customers can expect prompt communication and updates throughout the service process, making it an outstanding experience.
It was good, I bought a 2011 and it had some recalls and they got it handled. It was a bit of a cercus because of the circumstances, it was longer to fix then we assumed and the car had to sit the night. My situation, I'd give 3 Stars. But as for the people and bmw themselves 5 start, treated me great, helping me with anything I needed. And respected when I decided other repairs. That was above and beyond amazing, they still recommend them but didn't push them and I love them for that. If your car is in the shop please request Jan lukac (Yan Loo-kahch). So nice and is so amazing.
I’d like to commend the dedication to customer service I received from McKay Parker at BMW of Murray Service Department. I was informed of a Brake Module recall on my X1, set an appointment and expected to leave my car overnight (which nobody likes) only to be notified that the work was completed in under five hours, which made my day!! Having a dealership with an outstanding service department tremendously adds to the security that you bought your car from the right place.
Well done BMW of Murray/McKay Parker!
The service department at BMW is fantastic! I actually purchased my BMW out of state but they still cover my maintenance and basic service needs. It's quick to book online and they make it easy to drop off, even giving me a ride if needed. I had my car serviced, for the 3rd time, this last weekend. Christian went above and beyond to address my needs. I had some additional questions and he took the time to call me, after he was scheduled to be done for the day. He then texted me the information I needed, which was not at all required of him. I base my car purchases off what the experience will be like when in the future, not just the car itself. I'm at BMW fan for life...read full review