UTMB Health Primary & Specialty Care, Webster

Feb 2023

I find that Utmb can be a hostage type healthcare system. What I mean is even though your insurance like mine does not require you to have any type of referrals to go to a doctor regardless, as long as they take your insurance that's all you need Utmb requires you must have a referral before going to the doctors and they try to brainwash you into saying no your insurance says you have to do this without even knowing who you are this happened to me before I even became a part of UTMB I was already being told I must have a referral before seeing the doctors. Maybe with other insurance companies it might be true but with my type of insurance all I have to do is pick up the phone and make an appointment regardless what network it's in Utmb HCA or any others . Please be careful when someone tells you this that you have to have a referral. Check your insurance. . Don't be held hostage. You may find better doctors outside the Utmb net work. Even when I stayed in the hospital, it was not that great. They have gone downhill when I refer you to Utmb sure it's a hospital, but check your resources and check ahead of time before you have an emergency, but will be the best hospital for you with your insurance. I would also refer you to Clear Lake. They have really come up in the last five or more years. I go where your heart lead you don't stay at hostage someplace because they say you have to. Something telling you somethings off get a second opinion from a complete different hospital system physicians hospital are also good if that's near you. St. Luke's is excellent there are so many good hospitals out there but your gut is telling you to search and somethings up do yourself a favor and a peace of mind look elsewhere just for confirmation I did, and I don't regret it.I'm FYI if you are going to stay at Utmb go to the lake city location it's a newer hospital food used to be good but it's gone downhill. If you're visiting a patient, please bring your food in to the hospital. Don't try to buy from the hospital. Their food is not that great in the cafeteria and good luck trying to hit the hours of the coffee shop.Utmb for me personally, I feel they have a lot of room for improve. That's me everybody has their own opinions and that's all mine is Their parking is a total nightmare even with the garage the other day it was packed full all the way to the top parking lot outside the garage. It's impossible to find a parking spot. There is not enough handicaps parkings. On the bright side, they have an excellent my chart while I was sitting in the doctors office I received my results. They are fast and quick I hope and pray that they're accurate and not just built on speed.. I give them a three out of five stars

Jan 2023

I was hesitant to come due to past experiences in other clinics, but Mrs. Danielle really took her time with me in hearing me, and allowing me to express my medical history to her. I felt seen, heard and taken care of. Thank you to Nikki and Sandra who provided care to me as well. Great service.

Jan 2022

Went here for a yearly women's check up and to get my birth control refilled. They caught an infection I had as well. They got me all set up and cared for within a hour. Wish everything was this easy.